Co-Ordinator- Enhanced Housing Management
| Company: | A2Dominion |
|---|---|
| Salary: | £30,290 - £32,000 |
| Hours: | Full-time |
| Location: | Ealing, W5 5TL |
| Job type: | Permanent |
| Posting date: | 30 Jul 2026 |
| Closing date: | 14 Aug 2026 |
Summary
Do you enjoy keeping things organised and delivering excellent customer service?Join us as a
Co-Ordinator – Enhanced Housing Managementand play a key role in supporting our Enhanced Housing Management Team.
You'll provide co-ordination and administrative support across a range of property and resident-related activities.From responding to resident enquiries and maintaining accurate records to raising repair orders and supporting live cases, you'll help keep services running smoothly and ensure residents receive a responsive, well-managed service.
We're looking for someone who is organised, proactive and enjoys working collaboratively with both customers and colleagues.Experience in housing would be an advantage, but strong administration, communication and problem-solving skills are just as important.
A Basic DBS check is required for this role.
Please refer to the attached Role Profile for full responsibilities and deliverables.
More About You
- Experience of providing support to vulnerable individuals or diverse client groups
- Experience in an administrative or co-ordination role, ideally within housing or a customer-focused environment
- Excellent organisational skills with the ability to manage multiple tasks and priorities
- Strong attention to detail and confidence maintaining accurate records and reports
- Good written and verbal communication skills, with the ability to build positive relationships with residents and colleagues
- Experience providing a high standard of customer service
- Confident using Microsoft Office, including Word and Excel, and able to learn new systems quickly
- Ability to analyse information and identify trends or areas for improvement
- A proactive approach and willingness to adapt to changing priorities
- GCSEs (or equivalent) in Maths and English (Grades A*–C)
- A full UK driving licence would be advantageous
- Knowledge of housing and/or welfare benefits would be advantageous
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds.Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria.
Reasonable adjustments are available throughout the process, just contact our Resourcing Team at resourcing@a2dominion.co.uk
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply or get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Kate Jacobs.