Extended Access & PCN Services Coordinator
| Company: | NHS Jobs |
|---|---|
| Salary: | £25,272 |
| Hours: | Full-time |
| Location: | Nottingham, NG5 5EB |
| Job type: | Permanent |
| Posting date: | 30 Jul 2026 |
| Closing date: | 16 Aug 2026 |
Summary
Extended Access Hub Coordination Support the smooth running of the PCN Extended Access Hub. Coordinate Enhanced Access clinic schedules, including evening and weekend sessions. Create and maintain clinical rotas within SystmOne and other agreed systems. Ensure rotas are updated in a timely manner and communicated effectively to staff and practices. Liaise with practices and clinicians regarding clinic availability, changes, cancellations and cover arrangements. Support adjustments to clinics in response to staff absence, leave, or service changes. Assist with ensuring contracted Enhanced Access hours are delivered and appropriately recorded. Support collection and reporting of Enhanced Access activity and utilisation data to the ICB. PCN Administration Support Provide comprehensive administrative support to the PCN Manager, Clinical Director and wider PCN team. Coordinate meetings, including booking venues/virtual links, circulating invitations, board papers and managing attendance. Prepare meeting agendas in collaboration with PCN leads. Attend meetings and produce accurate, timely minutes and action logs. Monitor progress of actions arising from meetings and follow up where required with PCN leads. Maintain organised electronic filing systems and records in line with information governance requirements. Support preparation of reports, spreadsheets, presentations and other PCN documentation. Assist in collating data and information from practices. SystmOne Rota Management Maintain and update PCN rotas within SystmOne. Support clinic template setup and amendments as required. Ensure clinical sessions are accurately reflected within relevant systems. Produce activity and utilisation reports from SystmOne and other reporting tools. Assist practices and PCN staff with basic system queries where appropriate. Escalate system issues or concerns to the PCN Manager. Support coordination of last-minute clinic changes (e.g. cancellations/rescheduling) Reporting and Data Support Support the PCN Business and Data Lead with data collection and reporting requirements. Assist in gathering information from member practices and PCN teams. Support monitoring of service activity against PCN contractual requirements (DES). Assist with maintaining accurate records and audit trails. Communication and Partnership Working Act as a key point of contact for staff and practices involved in Extended Access clinics. Maintain effective communication with practices, clinicians, administrative teams and external organisations. Respond to queries in a professional and timely manner. Escalate risks, incidents, or operational challenges to senior staff. Support personlised Care Teams with project workstreams and attend community events to promote services and support delivery. Work collaboratively with colleagues across the PCN to support service delivery and improvement. Promote a positive and professional image of the PCN at all times. General Responsibilities Work independently within agreed procedures and priorities. Manage workload effectively and prioritise competing demands meeting deadlines across multiple tasks. Contribute to continuous improvement and service development. Undertake any other duties appropriate to the role and grade as requested by the PCN Manager. Maintain patient and organisational confidentiality at all times.