Receptionist / Administrator


Company:	NHS Jobs
Salary:	Negotiable
Hours:	Full-time
Location:	Stockton-on-Tees, TS18 1HU
Job type:	Permanent
Posting date:	30 Jul 2026
Closing date:	28 Aug 2026

Apply for this job

Summary

Job Description -Receptionist / Administrator Responsible to -Senior Administrator, Deputy Practice Manager and Practice Manager Job Purpose To provide a professional, efficient and friendly reception and administrative service across two GP practices operating from shared premises. The postholder will assist patients in accessing the appropriate healthcare services and provide administrative support to clinicians and the wider practice team. The role will primarily involve reception and administrative duties, although the postholder may also be required to assist with other duties appropriate to the role, including medical secretarial support, patient recall programmes, data quality work and Quality and Outcomes Framework (QOF) related activities as required. As a representative of both practices, the postholder will be expected to promote a positive and welcoming image to patients, visitors and colleagues at all times. Key Responsibilities Reception Duties Provide an efficient and courteous reception service to patients and visitors. Receive patients at reception and assist with enquiries. Operate the clinical appointment system and book, amend and cancel appointments for GPs, Nurses and other healthcare professionals. Manage telephone calls in a professional manner and deal with patient enquiries appropriately. Signpost patients to the most appropriate service or healthcare professional in accordance with practice protocols. Accept requests for prescriptions and direct queries as appropriate. Register patients for online services and assist with access requests. Support patient registrations and ensure all registration procedures are completed accurately. Assist patients with general enquiries regarding practice services and procedures. Relay messages accurately and promptly to clinicians and other members of the practice team. Administrative Duties Process incoming and outgoing correspondence, including NHS mail and internal communications. Open, date stamp and distribute incoming mail as required. Manage outgoing post and maintain appropriate records where necessary. Scan and electronically file documents into patient records using the clinical system. Process workflow tasks as allocated. Enter information accurately onto patient records, ensuring data quality standards are maintained. Process repeat prescription requests in accordance with practice prescribing protocols. Assist with filing, document management and record maintenance. Maintain and manage personal NHS Mail accounts appropriately. Support practice audits, searches and administrative projects as required. Book interpreters and liaise with patients and external services when necessary. Undertake cash handling duties in accordance with practice procedures where applicable. Assist with the administration of pathology samples, forms and test requests in line with practice procedures. Support patient communications regarding appointments, investigations and follow-up arrangements. Clinical Administration Support Support clinicians with administrative tasks associated with patient care. Record and process pathology samples and associated documentation in accordance with practice procedures. Assist with referrals to community services and other healthcare providers. Provide patients with test results in accordance with practice policies and clinician instructions. Liaise with hospitals, community services and external healthcare organisations as required. Assist with patient-related hospital appointment queries where appropriate. Additional Responsibilities The role may also include: Assisting with medical secretarial duties, including referral administration and patient correspondence. Supporting patient recall systems and chronic disease management programmes. Assisting with QOF-related administration and performance monitoring activities. Undertaking data quality improvements and coding activities. Supporting service improvement projects and practice development initiatives. Providing administrative support for new services introduced by the practices. The specific allocation of these duties will depend on the operational needs of the practices. General Responsibilities Maintain patient confidentiality and comply with Data Protection legislation, Information Governance standards and Practice policies. Ensure accurate and timely input of information into patient records. Adhere to all Practice policies, procedures and protocols. Maintain an awareness of: Practice Health and Safety Policies Information Governance and Data Security requirements Safeguarding responsibilities Equality and Diversity obligations Participate in mandatory training and continuing professional development. Work flexibly across both practices as required. Contribute positively to team working and support colleagues during periods of absence or increased workload. Maintain a professional appearance and manner at all times. Undertake any other duties appropriate to the grade and nature of the post as reasonably requested by the Practice Manager, Deputy Practice Manager, Partners or Senior Administrator. Future Requirements The postholder will be expected to undertake training relevant to the role as identified through appraisal, personal development plans or service requirements. The practices are committed to developing a skilled and flexible workforce and employees may be given opportunities to develop additional competencies over time. Working Environment The postholder will be based within shared premises occupied by two GP practices and will be expected to work across both practices as required. The practices share a reception area and waiting room and operate in a collaborative and supportive manner to ensure the smooth delivery of patient services. Important Note Whilst every effort has been made to explain the main duties and responsibilities of the post, this job description is not exhaustive. The postholder may be required to undertake other duties that are commensurate with the role and are reasonably requested by the Practice Manager, Deputy Practice Manager, Partners or Senior Administrator to meet the changing needs of the practices.

Apply for this job