Patient Pathway Coordinator | Epsom and St Helier University Hospitals NHS Trust
| Company: | Epsom and St Helier University Hospitals NHS Trust |
|---|---|
| Salary: | £33,262 - £36,027 per annum |
| Hours: | Full-time |
| Location: | Carshalton, SM5 1AA |
| Job type: | Permanent |
| Posting date: | 30 Jul 2026 |
| Closing date: | 29 Aug 2026 |
Summary
The post holder will play a vital role in supporting the delivery of high-quality patient care through proactive administrative and clerical support, alongside a strong commitment to continuous service improvement.
Working within a specialty clinical team, they will act as a key point of contact for all administrative aspects of patients’ pathways, ensuring patients are effectively tracked and supported from referral through to treatment and/or discharge. They will take a proactive approach to managing pathways, identifying potential delays early and taking appropriate action to maintain patient flow.
The post holder will deliver a patient-focused service, working in close collaboration with clinicians to coordinate efficient and integrated care pathways. This will include optimising the use of resources and ensuring patients are treated in the right place, by the right clinician, at the right time.
A core element of the role is the active management of paediatric patient pathways in line with RTT principles and 18-week targets, including expediting pathways and ensuring cancellations are promptly and appropriately rescheduled.
The post holder will work collaboratively with multidisciplinary teams, provide cross-cover during team absences, attend regular meetings, and deliver comprehensive administrative support to consultants, including the effective coordination of clinical timetables.
Main Duties of the Job
• Coordinate and manage patient pathways, ensuring patients are scheduled for outpatient appointments, pre-admission clinics, diagnostics, and treatments in line with national waiting time targets and Trust policies.
• Act as a key administrative point of contact, supporting patients from referral through to treatment and/or discharge.
• Schedule and monitor appointments in line with RTT standards, proactively identifying and addressing delays, and ensuring cancellations are promptly rescheduled and recorded.
• Provide comprehensive administrative support to consultants, including the effective management of clinical diaries, timetables, and clinic utilisation.
• Maintain accurate and up-to-date patient records on PAS systems, ensuring all referral, waiting list, and demographic information is recorded correctly.
• Ensure patients receive clear, timely communication regarding appointments, including the preparation and amendment of correspondence and patient information.
• Work collaboratively with consultants, MDTs, and operational teams, attending meetings and contributing to efficient service delivery.
• Provide cross-cover within the administrative team during periods of absence to maintain continuity of service.
St George’s, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St George’s Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000-strong workforce.
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Please see the attached supporting document which contains more and person specification information about the role.
This advert closes on Thursday 13 Aug 2026
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