20010 - Lead Interaction Designer (Jurisdiction)


Company:	Ministry of Justice
Salary:	£71,381 - £85,257
Hours:	Full-time
Location:	National, NP10 8FZ
Working pattern:	Hybrid - 2 days remote
Job type:	Permanent
Posting date:	30 Jul 2026
Closing date:	17 Aug 2026

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Summary

Introduction:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Job Description:

We’re recruiting for 3 Lead Interaction Designers to lead the profession across multiple complex services within jurisdictional areas, setting direction and supporting designers to champion user-centred design across criminal, civil and family courts, tribunals and cross-cutting services such as scheduling and listing.

You will define and set standards to assure best practice in user-centred design and develop HMCTS' design maturity by influencing, leading and mentoring others alongside other design leads. You will work with the profession lead to support a culture of learning and experimentation by creating an inclusive, productive environment for designers.

You’ll advocate for citizen, professional and judicial users at a strategic level using evidence-led approaches and championing their needs on- and off-line to influence decision-making. In practice, this means you’ll be expected to:

• Work with other design leads to set an ambitious vision for UCD at HMCTS, pushing the boundaries of what design can do to transform government.

• Work with other design leads to define, develop and embed design standards that ensure all our design work is consistently inclusive, accessible and easy to use.

• Work closely with service owners, profession leads, and the Head of UCD to set and communicate strategy, ensuring teams are supported to deliver.

• Collaborate with other profession leads (e.g. user research, product, software development) to champion digital transformation and continuously improve capability.

• Support the recruitment of a talented and diverse team of designers that meet the growing needs of HMCTS.

• Support the professional development of designers through coaching, line management and career progression.

• Champion Communities of Practice that inspire designers to learn, share best practice and collaborate on strategic problems.

• Collaborate across government.

• Act as a leader in the cross-government design community, sharing work, learnings and developing best practice.

Essential Criteria:

• The ability to grow talent and develop design culture by creating a collaborative and inclusive environment, with experience of coaching and mentoring designers and coordinating communities of practice.

• Knowledge of what good public services look like and how to design in an inclusive, accessible way. Ability to set design standards and coach others.

• A strong grounding in user-centred design with experience across multiple or highly complex services. Ability to provide direction on appropriate tools and methods, support agile multi-disciplinary teams, and advocate for user-centred design in a way that widely understood.

• Ability to create high-quality, compelling design concepts, with experience in rapid prototyping.

• Advocates for end-to-end user-centred design at a strategic level, working across teams, departments and organisations.

• Ability to interpret the needs of senior leaders and stakeholders, using design thinking to solve complex organisational challenges and influence strategy.

Desirable:

• Experience designing at scale and in technical environments.

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