Service Advisor


Company:	Perfect Placement UK Ltd
Salary:	£29,000 - £32,000
Hours:	Full-time
Location:	Westbury, BA13 3QS
Job type:	Permanent
Posting date:	30 Jul 2026
Closing date:	28 Aug 2026

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Summary

Service Advisor – Westbury

Our client, a reputable franchise-approved commercial vehicle dealer group with multiple locations nationwide, is seeking a highly skilled Service Advisor for their busy Westbury dealership.

This is an excellent opportunity for experienced individuals to advance their automotive careers within a dynamic, customer-focused environment.

Benefits of a Service Advisor:

- Starting basic salary of £29,000 per annum

- Performance-related bonuses with on-target earnings of £32,000 per annum

- 23 days annual leave plus 8 bank holidays

- Workplace pension scheme

- Access to extensive technical training and development programmes

- Discount schemes covering high street shops and retailers

- Staff wellness programmes and long service awards

- Enhanced maternity and paternity pay

- Opportunities for career progression within a multi-award-winning organisation recognised as a "Great Place to Work"

Duties of a Service Advisor:

- Greet customers and deliver exceptional customer service throughout the service process

- Manage workshop loading, ensuring it remains current and optimised

- Keep customers informed proactively about vehicle repair progress

- Book vehicles in at convenient times, coordinating appointment schedules with workshop capacity

- Identify customer requirements and provide accurate, comprehensive quotations

- Produce detailed job cards, estimates, and invoices, ensuring data accuracy

- Explain maintenance work and repairs clearly to customers, maximising sales opportunities

- Generate warranty job cards in accordance with manufacturer policies

- Record all work requirements comprehensively, including retail, warranty, internal, and non-chargeable repairs

- Liaise with the Parts Department to ensure availability of necessary parts

- Work collaboratively with the Service Manager and team to uphold high service standards

- Liaise with vehicle manufacturers for warranty authorisations and procedures, ideally involving commercial vehicles

Requirements of a Service Advisor:

- Previous experience as a Service Advisor similar role within the automotive industry

- Exceptional communication and customer service skills

- Strong organisational abilities and IT literacy (experience with Kerridge/Keyloop preferable)

- A valid UK driving licence with minimal penalty points

- Knowledge of warranty procedures and familiarity with commercial vehicles is advantageous, but not essential

- Ability to work confidently in a fast-paced environment and maintain attention to detail

To be part of this thriving dealership and develop your career as a Service Advisor, contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Westbury and the Wiltshere area today, to discover more about this fantastic opportunity.

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