Receptionist/Administrator


Company:	NHS Jobs
Salary:	£12.30
Hours:	Full-time
Location:	Norwich, NR6 7HQ
Job type:	Permanent
Posting date:	29 Jul 2026
Closing date:	12 Aug 2026

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Summary

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. To be responsible for the accurate and timely processing of prescription requests for the entitled population, liaising effectively with all relevant personnel. Duties can include but are not limited to, the processing of repeat prescriptions in electronic and hard copy format, including online requests. In addition, the post-holder will be required to support the multidisciplinary team, ensuring the strategic objectives of the practice are met. Primary Responsibilities: The following are the core responsibilities of the Reception Administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Read code data on SystmOne Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into the patients healthcare records as necessary Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Carry out system searches as requested Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested Process repeat prescription requests received by email, slips and the online access system, in accordance with practice protocol Produce prescriptions for the GP to sign in an acceptable timeframe Ensure all prescription requests are processed and are ready for collection within a 48-hour timeframe Generate requests for medication on behalf of the patient for non-repeat items Actively encourage patients to reconcile medications to facilitate monthly collections Discuss with patients their requirements, encouraging patients to order only what they require Act upon compliance issues, liaising with the appropriate clinician Effectively liaise with external services i.e. district nurses to ensure medicaments are arranged for housebound patients Deal with all prescription related enquiries in a timely manner Record and reported adverse effects accurately and appropriately, informing the practice manager immediately Secondary Responsibilities Actively encourage patients to reconcile medications to facilitate monthly collections Discuss with patients their requirements, encouraging patients to order only what they require Act upon compliance issues, liaising with the appropriate clinician Effectively liaise with external services i.e. district nurses to ensure medicaments are arranged for housebound patients Deal with all prescription related enquiries in a timely manner Record and reported adverse effects accurately and appropriately, informing the practice manager immediately

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