Support Services Care Coordinator- 1 year fixed term Maternity Cover


Company:	NHS Jobs
Salary:	£12.71
Hours:	Full-time
Location:	Daventry, NN11 4DY
Job type:	Contract
Posting date:	29 Jul 2026
Closing date:	14 Aug 2026

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Summary

KEY RESPONSIBILITIES GENERAL To work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures whilst managing own workload to deliver the practice priorities. Undertake the duties of a Personal Assistant to ensure that a high level of patient service is maintained To be the first point of reference for the Drs screening telephone calls, enquiries and requests, and handling them when appropriate Manage and maintain clinics and make appointments. Dealing with incoming emails and post, corresponding on behalf of the Drs. Produce insurance reports, prepare copies of records for solicitors, and check patient records for online access in line with GDPR. Undertake the duties of a Secretarial Support Assistant to ensure that a high level of patient service is maintained o While responding to priorities set by the Drs to organise the routine work relating to patients so that it is conducted in a timely and chronological order, bringing to the attention of the Team Leader any significant lapses and their causes. o Perform support tasks examples of which are: organise forms; photocopying; maintenance of files; undertake reminder calls: type material from various source types; prepare correspondence, reports and other documents as necessary o To provide support to clinical team Although the focus of the role will be to undertake activities as detailed the role will also be evolving as the balance of care shifts from hospital to general practice. Ensure a high quality service provision across the hours of operation ensuring an efficient hand-over between staff Adhere to established procedures and agreed Key Performance Indicators to enable quality standards to maximise patient satisfaction Support the development and implementation of technology and systems Utilizes computerized data entry equipment and various word processing, spreadsheet and file maintenance programs to enter, store and/or retrieve information as requested or otherwise necessary, and summarise data in preparation of standardized reports. Ensure regular attendance at Practice Development and training days and team meetings even if it means attending site when not on shift. To work closely with the patient services team, ensuring an effective level of service provided to patients and staff based within the practice. Perform any other duties as requested by the Transformation, Communications, IT and Governance Manager.

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