Contract Manager (operations) - Interims
| Company: | SOHL ASSOCIATES LIMITED |
|---|---|
| Salary: | £27 - £27.95 |
| Hours: | Full-time |
| Location: | London, EC1M 5NW |
| Working pattern: | On-site |
| Job type: | Temporary |
| Posting date: | 29 Jul 2026 |
| Closing date: | 17 Aug 2026 |
Summary
Contract Manager (Operations)
At Southern Housing, our vision is to create communities where everyone has a safe home in a place they�re proud to live. We�re a large, values-led organisation with a strong local presence, using our scale to deliver positive outcomes for residents and communities. Strong governance, accountability and clear contractual control are central to how we do this.
We�re now seeking a highly capable Contract Manager (Operations) to play a pivotal role in strengthening how we manage, govern and optimise our operational contracts. This is a high-impact role offering real autonomy, visibility and influence across a diverse housing portfolio.
Reporting to the Head of Commercial Operations, you�ll lead the development and ongoing management of a robust contract management framework across student, keyworker, market rent, co-operative and short-life accommodation. You�ll ensure contractual arrangements are effectively governed, performance-driven and aligned with our strategic objectives and risk appetite�helping to mitigate contractual, financial, legal and reputational risk.
You�ll act as a trusted subject-matter expert, working closely with internal teams and external partners to embed clarity, accountability and compliance. The role has a strong focus on assurance and insight: monitoring performance, leading audits and reviews, managing risk and breaches, and providing clear, evidence-based reporting to senior leaders, committees and the Board. You�ll also help shape KPIs, SLAs and performance frameworks to ensure strong delivery and value for money.
This role will suit someone comfortable operating in complex environments, leading through influence and supporting executive-level decision-making�while consistently demonstrating our HEART values of being Honest, Efficient, Accountable, Respectful and Trusted.
Hybrid working is available, with a base at Fleet House, Clerkenwell, London.
What you�ll be doing
Developing, implementing and maintaining a comprehensive contract management framework covering leases, management agreements, SLAs and related contracts
Establishing and operating effective governance and assurance structures for contractual performance, compliance and risk
Acting as the organisational subject-matter expert on contractual obligations, providing clear guidance and support to colleagues
Conducting audits and reviews to ensure compliance with legislation, regulation and internal policy
Monitoring provider performance against KPIs, service standards and statutory requirements
Proactively identifying contractual and operational risks and leading corrective action plans
Managing key relationships with partners, providers, local authorities and internal stakeholders
Investigating, documenting and resolving contractual breaches and poor performance, escalating where required
Leading on contract variations, change control and change-in-law activities, ensuring impacts are clearly understood and formally recorded
Producing high-quality reports and insight for senior management, committees and the Board
Driving continuous improvement in contract management processes, systems and reporting
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