Claims Handler


Company:	Graduate (The)
Salary:	£29,000 - £34,000
Hours:	Full-time
Location:	Northampton, NN5 4WD
Working pattern:	On-site
Job type:	Permanent
Posting date:	29 Jul 2026
Closing date:	28 Aug 2026

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Summary

JOB TITLE: Claims Handler

DEPARTMENT: Claims Team

Our client is hoping to bring into their team an experienced claim handler with technical building expertise. You will have already worked in the buildings/construction/property/insurance sector and are looking to join a business where they care about your progression, training, and work/life balance.

Starting as a handler, you will have previous claims handling/management experience with strong negotiation and the ability to really listen and manage client cases. This can be a fast-paced environment

Duties will involve the following:

• Communicating facts on all building solutions relating to claims. Ensuring you have full facts on each case prior to communication with clients.

• Examining documentation to ensure we are in full possession of the facts

• Liaising with our Surveyor or Civil Engineer who has attended site or analysed the documentation and images provided.

• Understand the works in process and state of progress with the claim and

works carried out.

• Ensure the customer is updated throughout the repair process.

• Manage the customer, client, and claimant’s experience throughout the repair process.

• Working alongside the building solutions team to managing the jobs from start to completion and dealing with any issues

• Entering into discussions with the claimant in order to settle the claim

• Ensuring you keep the internal system up to date and communicate any issues internally

This company have a rising stars academy and have promoted many of their talent into leadership and managerial roles, they understand the importance of valuing those that join them.

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