IT Support Assistant


Company:	Serco Limited
Salary:	£20000-35000 per annum
Hours:	Full-time
Location:	Swindon, SN6 8LA
Job type:	Permanent
Posting date:	28 Jul 2026
Closing date:	27 Aug 2026

Apply for this job

Summary

Serco Limited

Ready to impact a better future?

As an IT Support Assistant in our Defence Academy team, you’ll provide vital first

- and second-line technical support that helps keep essential technology services running smoothly. Your work will ensure colleagues, students, and stakeholders have the tools and support they need to succeed.Every day, your work will have purpose. By maintaining IT equipment, supporting users, managing technology assets, and helping deliver reliable digital services, you’ll contribute to an environment that enables learning, development, and operational excellence. Our work touches lives, and your contribution will help create impactful solutions while supporting a positive impact on communities and the future.

What you’ll do as a IT Support Assistant

- Provide first

- and second-line IT support, resolving incidents and service requests within agreed service levels.

- Prepare, configure, deploy, collect, and support end-user devices, hardware, software, and peripherals.

- Maintain accurate IT asset records, including auditing equipment and updating asset databases.

- Install, configure, and support Microsoft Windows desktop operating systems and associated applications.

- Investigate and resolve equipment audit discrepancies and support the disposal of obsolete technology in line with procedures.

- Contribute to IT projects, refresh programmes, knowledge management activities, and continuous improvement initiatives.

Does this sound like you?

- Experience providing IT support or working within a technology-focused environment.

- Strong attention to detail with the ability to maintain accurate records and complete audits.

- Effective communication skills and the ability to support users with varying levels of technical knowledge.

- Ability to prioritise workloads, solve problems, and work both independently and collaboratively.

- Knowledge of Microsoft 365, Microsoft Intune, Windows desktop operating systems, or ITIL (Information Technology Infrastructure Library) principles would be advantageous.

- 25 days’ holiday plus bank holidays.

- Up to 6% contributory pension scheme

- Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.

- Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service

- Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel

- Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity

- Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Apply for this job

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.