SECRETARY, GENERAL PRACTICE


Company:	NHS Jobs
Salary:	£13.21 - £13.46
Hours:	Full-time
Location:	Wellingborough, NN8 1LT
Job type:	Contract
Posting date:	28 Jul 2026
Closing date:	9 Aug 2026

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Summary

Role Summary: Provide a confidential secretarial service to clinical staff. Responsible for the typing, transcription of referrals and other correspondence, to a high standard. Key Duties: Type and process clinical correspondence and referrals accurately. Record correspondence in patient records Process red flagged tasks within 4 working hours, routine tasks within 5 working days and urgent tasks within 2 working days of receipt. Process urgent same day correspondence on day of receipt. Manage the secretarial telephone line efficiently and in line with the Practice standards Handle incoming emails and Anima requests. Scan and upload documents into patient records. Review correspondence and action where possible. Monitor and action Choose and Book/e-Referral rejections and responses. Liaise with hospitals, consultants secretaries and external organisations. Check medical records prepared by the team for appropriate redaction. Train other practice staff where required. Patient Focus Deliver a high quality, professional and patient-centred service at all times in accordance with the Practice mission statement, values and policies. Continuous Improvement Continually identify opportunities to improve processes, promote efficiency and support the development of effective working practices across the Practice. Skills and Knowledge Adhere to the Practice Policies and Procedures in relation to the Key Tasks as detailed above to ensure a high quality of work is completed. Demonstrate a thorough understanding of confidentiality and data protection requirements. Review policies and procedures and work with the Management Team/Team Leaders to update documents. Participate in Practice Learning Time Sessions once a month in respect of training and as a Practice communication forum. Other Duties Undertake any other reasonable duties as delegated by the Management Team. Maintain a personal and professional development plan Participate fully in the annual appraisal process. All staff at Abbey Medical Practice have a duty to conform to the following Team Working Will work professionally and collaboratively with all members of the Practice team and external stakeholders where appropriate. Is required to attend and participate in monthly team meetings and the practice monthly training sessions. All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential, and all staff must ensure they communicate in a manner that enables the sharing of information in an appropriate manner. Personal / Professional Development Maintain own personal / professional development plan thereby meeting training needs as identified through annual appraisal and reflection of own performance and practice. Participate in regular supervision with the team leader, and discuss development needs with mentor and managers, on a regular basis Work always within the practices policies and procedures and within best practice guidance. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers of the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Information Governance The post holder must comply with all Practice Information Governance policies, including data protection, confidentiality and information security. The post holder will complete mandatory information governance and data protection training and ensure that personal and sensitive information is handled securely and appropriately. Safeguarding The post holder will adhere to the Practice safeguarding policies and procedures and undertake safeguarding training appropriate to the role. The post holder will support the Practice in safeguarding children and vulnerable adults, recognising and responding appropriately to safeguarding concerns in line with national guidance. Health and Safety The post holder will take reasonable care for the health and safety of themselves and others who may be affected by their actions. The post holder will comply with all Practice Health and Safety policies and procedures and support the maintenance of a safe working environment. Equality and Diversity Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights. Learning and Development The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competencies to perform their role. All staff will be required to partake in and complete mandatory training as directed by the Operations Manager as well as participating in practice training programmes. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately enable them to improve processes and service delivery. Service Delivery Staff at Abbey Medical Practice, must adhere to the information contained within practice policies and regional directives, ensuring protocols are followed at all times. Staff will be given detailed information during the induction process regarding policy and procedure. This job description is a summary of the main responsibilities and is not intended to be an exhaustive list of duties or tasks. It will be reviewed annually with the postholder and may be amended to reflect the changing needs of the Practice.

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