Dispenser/Administrator


Company:	NHS Jobs
Salary:	£13.48
Hours:	Full-time
Location:	Newton Aycliffe, DL5 5LH
Job type:	Permanent
Posting date:	28 Jul 2026
Closing date:	11 Aug 2026

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Summary

The successful candidate will project a positive and friendly image to dispensary patients and other visitors while dealing with queries in a professional, courteous and efficient way, ensuring a high-level of service is delivered at all times. To be responsible for the preparation and dispensing of prescriptions in accordance with Practice policies and current legislation. The following are the core responsibilities of the Dispenser. It will also be necessary to carry out other reception tasks; this will be dependent upon factors such as workload and staffing levels:Dispensing Duties:- Dispense prescriptions to the entitled population in accordance with Practice policies and procedures, ensuring there are no discrepancies Support the Dispensary Team in ensuring a high-level of service is delivered at all times Collection of prescription charges/checking patient exemption statements Cash handling Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage Ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturer's instructions and our Practice Policies Ensuring that refrigerated items are stored at the appropriate temperature and maintaining the cold chain rule Providing patients with advice regarding all prescription matters Ensuring controlled drugs are dispensed within accordance to the practice policy Remain current with the latest guidance ensuring the dispensary conforms to SOPs, NICE, CQC etc guidance Cleaning work surfaces and shelving on a regular basis and ensuring that all dispensary equipment is kept clean and kept in good working order. Maintaining full and accurate records of all dispensing transactions. Undertaking any other reasonable tasks as requested by the Dispensary Manager, Practice Manager or the Partners. Reception Duties:- Act as first point of contact for all patient enquiries having the ability to navigate patient care appropriately Respond to all queries and requests for assistance from patients and other visitors Resolve issues only delegating upwards when unable to solve Ensure patients without appointments but who need urgent consultations are booked in a logical and nondisruptive manner Explain practice arrangements and formal requirements to new patients and those seeking temporary cover ensuring compliance with the registration policy Online patient registration ensure online patient registration is actioned with immediate effect and that the patient is able to use the online services Ensure all visitors are booked in and out using the visitor book Inform the person being visited of the person arrival Liaise with Doctors and Nursing staff as required Ensure reception and waiting areas are kept neat and tidy Book appointments and recalls

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