Access to Information Officer


Company:	NHS Jobs
Salary:	£32,073 - £39,043
Hours:	Full-time
Location:	Fazakerley, Liverpool, L9 7AL
Job type:	Permanent
Posting date:	28 Jul 2026
Closing date:	14 Aug 2026

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Summary

The Access to Information Officer will support the delivery of a high-quality Access to Information and Data Protection service across the Trust, ensuring compliance with statutory, regulatory and NHS requirements relating to information rights and data protection. The post holder will manage and coordinate requests for information received under the Freedom of Information Act 2000 (FOIA), UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018 (DPA 2018), Access to Health Records Act 1990 and other applicable legislation. This will involve liaising with clinical and non-clinical services to obtain relevant information, reviewing records, applying legislative requirements and preparing lawful responses within statutory timescales. The post holder will provide specialist advice and guidance to staff on information rights, confidentiality, records management, data protection and disclosure obligations. They will support staff in understanding their responsibilities and promote best practice across the organisation. Key responsibilities include: Managing a caseload of complex and sensitive information requests, ensuring legal compliance and timely responses. Reviewing and analysing records and information from multiple sources to identify relevant information for disclosure. Building effective working relationships with services across the Trust to facilitate the retrieval and review of information. Supporting the investigation and resolution of enquiries relating to information governance, confidentiality and information rights. Contributing to the monitoring and reporting of compliance performance, risks and service developments. Maintaining accurate records, databases and case management systems to evidence compliance and support audit requirements. Assisting in the development, implementation and review of policies, procedures and guidance relating to information rights and information governance. Supporting the delivery of Information Governance and Data Security training, awareness sessions and compliance initiatives. Undertaking audits, reviews and monitoring activities to provide assurance and identify areas for improvement. Keeping abreast of legislative, regulatory and NHS guidance changes and applying these within operational practice. Working collaboratively with colleagues across Access to Information, Legal Services, Clinical Services and Corporate Departments to support organisational objectives. The post holder will exercise sound judgement when managing sensitive and confidential information, often balancing competing priorities whilst ensuring statutory obligations are met. They will be expected to work independently, manage their own workload effectively and contribute to the continuous improvement of the Access to Information service. Important Skills and Qualities Essential Excellent written communication skills with the ability to draft clear, accurate and legally robust correspondence. Strong analytical skills with the ability to review and interpret complex information and legislation. Excellent organisational and workload management skills. Ability to work under pressure and meet competing deadlines. High level of attention to detail and accuracy. Ability to maintain confidentiality and handle sensitive information appropriately. Strong stakeholder engagement and relationship-building skills. Ability to explain complex legislation and guidance in a clear and practical manner. Experience of working with information governance, FOI, data protection or compliance-related processes. Good IT skills, including Microsoft Office applications and electronic case management systems. Personal Qualities Professional, approachable and customer focused. Resilient and adaptable in a fast-paced environment. Self-motivated with the ability to work independently. Collaborative and supportive team player. Commitment to continuous improvement and learning. Demonstrates integrity, discretion and sound judgement. Committed to the principles of transparency, accountability and lawful information handling.

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