Patient Pathway Co-ordinator


Company:	NHS Jobs
Salary:	£25,147 - £27,596
Hours:	Full-time
Location:	Liverpool, L14 3PE
Job type:	Permanent
Posting date:	28 Jul 2026
Closing date:	10 Aug 2026

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Summary

Principal Accountabilities The post-holder will coordinate all aspects of activity within the service line and be responsible for ensuring that the patient is tracked through the pathway and synchronising diagnostic tests and reviewing work practices. In addition, the Pathway Coordinator will be responsible for ensuring all patients within their portfolio are monitored and tracked, and ensuring information is communicated to the appropriate clinical and wider administrative staff within the Trust. General Duties & Communication Planning and scheduling theatre lists and updating the operation lists with anaesthetist To arrange admissions and maintain waiting lists including the monitoring of progress with diagnostics and coordination with future treatment plans as required Maintaining Consultant Anaesthetists and senior registrars diary including recording any requests from consultants and teaching sessions Dealing with complex situations around covering shifts sometimes at very short notice Escalating capacity issues to the Divisional Management Team as appropriate To liaise with external agencies including coroners office, other hospitals, primary care, DVLA, and DWP and provide reports/results where appropriate To liaise with other departments and take action where appropriate To relay critical information swiftly and accurately to internal and external partners Providing information to the management team when requested and use initiative to escalate any issues as appropriate Planning and scheduling theatre/Cath lab/operation lists in conjunction with the according to patients clinical priority and length of wait To use initiative with regard to patient referral letters and to take appropriate action to ensure that patient needs are met Patient Liaison & Engagement To act as first point of contact for many patients, parents and members of the general public seeking information and support from the hospital. The post holder must be able to triage the calls appropriately, as well as deal sympathetically with people who may be bereaved. Assessing priorities and initiating action as required To provide an agreed level of general and clinical information relating to tests and investigations to patients. Demonstrate judgment to know when to pass the caller/patient on to a member of the clinical team To be able to arrange and schedule outpatient appointments (if required), day cases and investigations for patients (this will involve monitoring and tracking multiple tests and information for this action may come from various sources). Ensure that patients are informed accordingly To liaise with PALS about patient care and concerns To attempt to resolve informal complaints and to support the formal complaints process Team Working Work with the Management team in the Division and work with wider teams across the Divisions Provide cover for anaesthetic consultant secretary for periods of leave Co-ordinating cover for theatres Distributing weekly rota to consultant anaesthetists Policy & Service development To participate actively in team discussions on business planning and service development of administrative and scheduling systems, including the implications on these systems of changes in clinical practice To promote and maintain standards of health and safety within the work environment, reporting and recording accidents / incidents promptly Being aware of and adhering to administrative procedures and protocols relevant to the post Ensure the Trusts patient access policy is adhered to To be involved in the training and supervision of temporary and junior administrative staff appointed to the unit Education and Training To contribute to and agree a continuing Personal Development Plan. To attend internal or external courses as agreed within the plan or ad hoc training and development as requested by management. To attend on-going refresher training within their job role as legislation changes and upgrades to the PAS, EDMS or other local systems are introduced. Ensure mandatory training including Information Governance training is maintained within compliance date arranging time with line manager to complete when required. Participate in departmental meetings and awareness sessions as and when required. Employees are expected to develop their IT skills necessary to support the tasks included in their post. They will, therefore, be required to undertake any necessary training to support this.

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