Internal Account Manager


Company:	Hays Specialist Recruitment
Salary:	£20 - £25
Hours:	Full-time
Location:	Crewe, CW2 6HR
Working pattern:	Hybrid - 2 days remote
Job type:	Temporary
Posting date:	28 Jul 2026
Closing date:	27 Aug 2026

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Summary

NEW FTC RoleInternal Account ManagerCreweSalary Experience DependentRole OverviewWe are seeking a proactive and customer-focused Internal Account Manager to manage and grow a portfolio of client accounts. The successful candidate will be responsible for maintaining strong client relationships, driving revenue growth, and leveraging Salesforce CRM to manage pipelines, track performance, and deliver insights. Key ResponsibilitiesClient Relationship Management

Build and maintain strong, long-term relationships with key client stakeholders

Act as the primary point of contact for assigned accounts

Understand client needs, objectives, and business challenges

Conduct regular client meetings, reviews, and check-ins

Revenue Growth & Account Development

Identify and drive upsell and cross-sell opportunities

Manage account plans to achieve revenue and growth targets

Support renewals and contract negotiations

Monitor account performance and proactively address risks

Sales & Pipeline Management (Salesforce)

Use Salesforce to manage opportunities, pipeline, and forecasting

Maintain accurate, up-to-date client and deal records

Generate reports and dashboards to track account performance

Ensure data quality and CRM compliance

Delivery & Service Oversight

Collaborate with internal teams to ensure successful delivery of products/services

Monitor service performance against SLAs and KPIs

Manage and escalate issues to ensure timely resolution

Reporting & Insights

Prepare and deliver account performance reports and QBRs (Quarterly Business Reviews)

Analyse client data to identify trends, risks, and growth opportunities

Provide feedback to internal teams on client needs and market trends

Key Skills & ExperienceEssential

Proven experience as an Account Manager, Client Manager, or similar role

Hands-on experience using Salesforce CRM (pipeline management, reporting, dashboards)

Strong relationship management and stakeholder engagement skills

Commercially aware with experience in revenue growth and account planning

Excellent communication, negotiation, and presentation skills

Desirable

Experience managing enterprise or strategic accounts

Familiarity with sales methodologies (e.g., MEDDICC, Challenger, SPIN)

Experience working in [insert industry, e.g., IT services, SaaS, consulting]

Strong analytical and data interpretation skills

Key Performance Indicators (KPIs)

Revenue growth and account retention rates

Pipeline accuracy and forecast reliability

Client satisfaction (CSAT / NPS)

CRM data quality and Salesforce adoption

Upsell and cross-sell performance

Personal Attributes

Highly organised with strong attention to detail

Customer-centric and solution-oriented

Proactive and results-driven

Able to manage multiple accounts and priorities

Strong collaborator and team player

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