Facilities Helpdesk
| Company: | Hays Specialist Recruitment |
|---|---|
| Salary: | £13 - £15 |
| Hours: | Full-time |
| Location: | Bracknell, RG1 3BE |
| Working pattern: | On-site |
| Job type: | Temporary |
| Posting date: | 28 Jul 2026 |
| Closing date: | 26 Aug 2026 |
Summary
Customer Service / Facilities Helpdesk Administrator (Temporary)
Bracknell | £14.50 per hour | ⏰ Immediate Start Available
Are you an organised and customer-focused administrator looking for your next temporary opportunity? We are seeking a proactive Facilities Helpdesk Administrator to join a busy team supporting facilities management operations across multiple sites.
Key Responsibilities:
- Act as the first point of contact for facilities-related enquiries via phone, email, and helpdesk systems.
- Log and manage service requests using a CAFM system, ensuring accurate records are maintained.
- Coordinate with internal teams and external contractors to ensure work orders and maintenance requests are completed efficiently.
- Provide regular updates to customers, ensuring excellent communication and service throughout the process.
- Escalate recurring or significant issues and assist with identifying trends and service improvements.
- Support the management of contractor call-outs, site inductions, permits, and compliance-related activities.
- Assist with health & safety administration, audits, statutory compliance processes, and reporting requirements.
- Produce management reports and maintain accurate operational data.
- Work closely with operational, engineering, and soft services teams to coordinate supplier visits and site activities.
About You:
- Previous experience in an administrative, customer service, helpdesk, or facilities support role.
- Strong organisational skills with excellent attention to detail.
- Confident communicator, both written and verbal.
- Comfortable working with databases, CAFM systems, or service management systems.
- Ability to prioritise workloads and work effectively in a fast-paced environment.
- Immediate availability or ability to start at short notice is highly desirable.
This is an excellent opportunity to join a professional and supportive environment, gaining valuable experience within facilities management while earning a competitive hourly rate.
Apply today for immediate consideration.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk