Customer Finance Assistant
| Company: | Thurrock Council |
|---|---|
| Salary: | £26,556 - £28,764 |
| Hours: | Full-time |
| Location: | Thurrock, RM17 6SL |
| Job type: | Permanent |
| Posting date: | 28 Jul 2026 |
| Closing date: | 11 Aug 2026 |
Summary
Job Title: Customer Finance Assistant
Salary: £26,556 - £28,764 per annum
Grade: B
Contract Type: Permanent
Working Hours: 37 hours per week
About the Department
The Customer Finance Department is an extremely busy area with high levels of demand. We deal with all financial aspects of care delivered to the community, from Homecare, Day-care and Direct Payments to Residential care. The team raises invoices in the region of £13 million per annum in client contributions and feeds into & liaises with all areas of Adult Social Care.
About the Role
The Customer Finance Assistant will be the first point of contact for all client invoice queries. They will be responsible for investigating and resolving these queries with the relevant providers and social care colleagues. They will also be expected to set up and deal with direct debits, raise statement of accounts and liaise with customers regarding refunds that are due. The assistant will also be involved in the day-to-day aspects of the team and deal with additional tasks if required.
What We Are Looking For
We are looking for candidates who have the ability to communicate effectively with a wide range of people including members of the public, over the phone & face to face and also high moral & professional standards. They must be able to work in a busy environment and manage workload effectively.
DBS Check: Not required
Benefits of Working with Us
At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:
- Generous annual leave entitlement
- Local Government Pension Scheme
- Flexible and hybrid working opportunities (where applicable)
- Ongoing training and professional development
- Employee assistance programme and wellbeing support
- Staff discounts and local offers
- A supportive and inclusive working environment
Important Dates
Closing Date (Redeployment Only): 9th July 2026
Closing Date (Internal & External): 16th August 2026
Interview Date: To Be Confirmed
Additional Information
If you have any questions about the role or interview process, please contact:
Leigh Harman Customer Finance Deputy Manager
01375 652680 |
To view the Job Profile and Person Specification, please follow the link below:
Download Job Profile (PDF Document)
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