Risk Identification Officer - 8 Month Contract
| Company: | Torus Group |
|---|---|
| Salary: | £25,915 (pending pay award) |
| Hours: | Full-time |
| Location: | Saint Helens, WA9 1LD |
| Job type: | Contract |
| Posting date: | 28 Jul 2026 |
| Closing date: | 12 Sept 2026 |
Summary
Job Advert
We're looking for a Risk Identification Officer to join our Domestic Abuse Service in St Helens on a fixed-term contract until the
end of March 2027.
This is a key role within the service, helping to ensure survivors of domestic abuse receive the right support quickly and safely.
As the first point of contact for referrals from partner agencies, you'll triage incoming referrals, assess risk, identify
safeguarding concerns, and support survivors to access appropriate services.
Working as part of a dedicated and supportive team, you'll collaborate with a range of partner agencies to deliver a responsive,
trauma-informed, and survivor-centred service. Through your work, you'll play an important role in promoting safety, dignity, and
positive outcomes for those affected by domestic abuse.
Working pattern:
We believe that face-to-face support is key to a successful start. For this reason, you'll be based in our St Helens office Monday
to Friday while completing your induction, training and probation period, giving you the opportunity to build relationships with
colleagues and gain hands-on experience. Following successful completion and subject to business requirements, hybrid working may
then be available.
What you'll be doing:
* Receiving, screening, triaging and processing domestic abuse referrals from partner agencies, ensuring they are managed in line
with agreed standards and timescales.
* Assessing referrals for risk, urgency and safeguarding concerns, taking appropriate action and prioritising support where
needed.
* Assessing safety considerations before contact and using the Safe2Speak framework to establish safe communication routes when
required.
* Making initial contact with survivors to offer support, information and engagement with the service.
* Identifying safeguarding concerns relating to children and adults at risk and following safeguarding procedures, including
making referrals where appropriate.
* Quality checking referral information to ensure it is accurate, complete and supports effective decision-making.
* Maintaining accurate and timely records on case management systems, ensuring compliance with data protection and
confidentiality requirements.
* Supporting professionals with the completion of MERIT risk assessments following disclosures of domestic abuse.
* Acting as a point of contact for partner agencies, providing advice and guidance on referral pathways, thresholds and domestic
abuse processes.
* Assisting with service administration, data monitoring and reporting to support performance, quality assurance and
commissioning requirements.
* Managing a high-volume workload, prioritising effectively and working collaboratively with colleagues and partner agencies to
deliver a responsive and survivor-centred service.
What we're looking for:
* Experience working within a domestic abuse, safeguarding or similar environment supporting vulnerable individuals
* Experience assessing risk, making informed decisions and responding appropriately to safeguarding concerns.
* A good understanding of domestic abuse, including coercive and controlling behaviour, risk indicators and the impact on
survivors and their families.
* Knowledge of safeguarding responsibilities and procedures relating to both adults and children.
* Strong communication skills, with the ability to engage sensitively with survivors and build positive relationships with
partner agencies and professionals.
* The ability to manage a busy workload, prioritise effectively and maintain accurate records and case notes.
* A resilient, organised and professional approach, with a commitment to delivering high-quality, survivor-centred support
Interview Process:
Candidates will be invited to attend an interview which will include a 15–20 minute unseen written activity and a competency-based
discussion. The activity will assess your ability to identify and prioritise risk, make decisions, and respond to safeguarding
scenarios. The interview will focus on your relevant experience, communication skills, and ability to manage referrals and
enquiries effectively.
Additional Information:
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
* Right to work verification
* Qualification certificate check (where applicable)
* Two satisfactory references
* Occupational Health questionnaire – Fit for Work
* DBS check (if applicable)
* Completion of all new starter documentation, including signed terms and conditions
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.