Branch Support Unit Advisor


Company:	Cats Protection
Salary:	Not specified
Hours:	Full-time
Location:	RH17 7TT
Job type:	Permanent
Posting date:	28 Jul 2026
Closing date:	25 Aug 2026

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Summary

Team: Branch Support Unit

Location: Remote with regular travel to Chelwood Gate, East Sussex.

Work pattern: 35 hours per week, Monday to Friday (very occasional weekend working may be required)

Salary: Up to £28,454.94 per annum

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Branch Support Unit Advisor:

Deliver proactive operational and administrative support to Volunteer Teams, Centres, and regional Operations staff, managing communications, enquiries, and departmental processes

Coordinate and support volunteer engagement activities, including recruitment drives, events, and with charity policies, while facilitating cat relocations and centre visits

Lead on organising meetings and events, sourcing cost-effective venues, managing logistics, and supporting project implementation across regional teams

About the Branch Support Unit team:

We sit within the Central Operations team

Our day-to-day work includes; maintaining branch information on the database; arranging events lottery licenses, PetPlan, cat relocations, NCC visits and processing Annual Returns; supporting Operations staff with projects and collating and dispatching mail outs to Volunteer Teams and centres

We currently have a team of 8 and one team leader

What we’re looking for in our Branch Support Unit Advisor:

Lives within regular commuting distance of Chelwood Gate, RH17 7TT

Administration experience preferably within an office environment

A customer service background with experience interacting with members of the public

Proven ability to multi-task and work on own initiative, accurately and under pressur

A confident communicator, particularly using the telephone

Strong Microsoft Office knowledge including Word and Excel

A full UK driving licence and access to a vehicle

Able to travel away from home with some overnights

What we can offer you:

Health and wellbeing support to help you stay well while working remotely

Flexible working options to support a healthy work–life balance

Ongoing learning and development to help you build your skills and grow your career

26 days’ annual leave plus bank holidays, increasing with service

A competitive contributory pension scheme and life assurance for peace of mind

Additional support such as eye care vouchers and confidential employee advice services

Access to discounted pet insurance to help care for your pet’s health

Learn more about our full reward package here

Interested? Here’s how to apply:

Application closing date: 10th August 2026

Virtual interview date: 19th & 20th August 2026

Applications may close before the deadline, so please apply early to avoid disappointment.

If successful, your recruitment journey will include:

1. Anonymised application form

2. Virtual interview & Task via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey

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