HIA Caseworker


Company:	Hertfordshire County Council
Salary:	£31,537 - £34,434
Hours:	Part-time
Location:	Farnham House, SG1 2FQ
Job type:	Permanent
Posting date:	27 Jul 2026
Closing date:	2 Aug 2026

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Summary

Job Title:Home Improvement Agency (HIA) Caseworker

Starting Salary:£31,537 progressing to £34,434 per annum per annum - Pay award pending

Hours: 37.0

Location: Stevenage

Contract Type: Permanent

Directorate: Adult Care Services

About the team

The Hertfordshire Home Improvement Agency (HHIA) supports residents, living with a disability to remain safe, independent, and well within their homes through delivery of Disabled Facilities Grants (DFGs) and housing adaptations.The service works collaboratively with Adult Social Care, district councils, housing associations, and health partners to reduce hospital admissions, facilitate timely discharges, and improve quality of life for residents. The HHIA 6 District partnership consists of the following:

Watford
Broxbourne
Stevenage
North Hertfordshire
East Hertfordshire
St Albans

About the role

As a Case Worker within Hertfordshire Home Improvement Agency (HHIA), you will support older and disabled residents to access grants, adaptations and practical assistance that enable them to remain safe and independent in their own homes.

You will manage a varied caseload from initial referral through to completion, conducting home visits and customer reviews to assess needs, gather information and explain available services and funding options.

You will undertake financial assessments and means tests, ensuring that customers receive accurate advice and support regarding grant eligibility and contributions.

You will coordinate Disabled Facilities Grant (DFG) applications and associated housing assistance, liaising with customers, Occupational Therapists, contractors, district councils and other partner organisations to progress cases efficiently and achieve positive outcomes.

You will act as a key point of contact for customers, providing clear advice, guidance and reassurance throughout their adaptation journey, ensuring a high standard of customer care at all times.

You will maintain accurate records and case management systems, monitoring progress against timescales and ensuring that all work complies with relevant legislation, policies and procedures.

You will work independently across Hertfordshire, planning and prioritising your workload to manage competing demands whilst meeting service targets and deadlines.

Through your work, you will make a direct impact on residents' quality of life by helping them access adaptations and support that improve safety, accessibility and independence within their homes.

About you

Essential:

Experience of working in a customer-focused, housing, health, social care or support environment.
Experience of managing and prioritising a varied workload or caseload.
Strong communication and interpersonal skills.
Ability to work independently and use initiative.
Good organisational and administrative skills with attention to detail.
Experience of maintaining accurate records and using IT systems, including Microsoft Office.
Commitment to delivering excellent customer service.
Full UK driving licence.
Access to a vehicle for business use and willingness to travel throughout Hertfordshire.

 Desirable

Experience of working with older people and/or people with disabilities.
Knowledge of Disabled Facilities Grants (DFGs) or housing adaptation services.
Experience of undertaking financial assessments or means testing.
Knowledge of housing, health or adult social care services.
Experience of conducting home visits and working with partner organisations.
Relevant qualification in housing, health, social care or a related field.

This is a rewarding opportunity to make a real difference to the lives of older and disabled residents across Hertfordshire. You will help people access adaptations and support that enable them to live safely and independently at home.

Working within a supportive team, you will gain valuable experience in housing adaptations, Disabled Facilities Grants and partnership working, making this an excellent role for someone looking to develop a career in housing, health or social care.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 8. Please locate the job profile here:

Job profiles - Health and social care

To hear more about this opportunity please contact [INPUT HIRING MANAGER] for an informal discussion about the role.

Interview Date: 12th Aug 2026

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities.You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

We are changing

Hertfordshire County Council is undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation.It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visithttps://www.hertfordshire-lgr.co.uk/

DisabilityConfident

We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding

This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

Driving required

You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.

English Fluency

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.

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Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.