Air Logistics Aerospace Operational Care Specialist


Company:	Kuehne + Nagel
Salary:	Not specified
Hours:	Full-time
Location:	Feltham, TW14 0PH
Job type:	Permanent
Posting date:	25 Jul 2026
Closing date:	23 Aug 2026

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Summary

Kühne + Nagel (AG & Co.) KG

‎

The AOG Specialist will be responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, and interaction with our sales colleagues. The AOG Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided.

Note that this is a 4 on 4 off position (10:00

- 22:00h)

How you create impact

- Pro-actively advise and consult customers to ensure satisfaction

- Monitor customer shipments, provide proactive updates and cover customs activites

- Document, investigate and conduct root cause analysis on deviations

- Manage tasks through Business Process Automation tools (BPA)

- Transfer customer requirements into KN systems for accurate cost control

- Field complaint calls and resolve problems

- Conduct claims management

- Ensure compliance with company, industry and legal standards as well as prepare and support audits

What we would like you to bring

- Experience in freight forwarding or transport planning (airfreight focus) preferred

- Strong customer service orientation and good communication skills

- Ability to understand and execute new processes

- Excellent MS Office knowledge (especially Excel)

- Respect confidentiality and compliance regulations

- Ability to work independently in a team

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

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