Medical Infusion Suite Clerk


Company:	NHS Jobs
Salary:	£25,760 - £27,476
Hours:	Full-time
Location:	Birmingham, B71 4HJ
Job type:	Permanent
Posting date:	25 Jul 2026
Closing date:	7 Aug 2026

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Summary

Provide comprehensive administrative and clerical support to the Medical Infusion Suite, ensuring the smooth and efficient running of daily clinic activity. Manage and maintain patient appointment systems, including booking, rescheduling, and cancelling infusion appointments in line with clinical prioritisation and service requirements. Support the coordination of patient pathways by liaising with nursing, medical, pharmacy, and wider administrative teams to ensure timely scheduling of infusion therapies. Ensure accurate and timely input of patient information onto electronic systems, maintaining high standards of data quality and compliance with Trust information governance policies. Prepare and distribute clinic lists, ensuring all relevant documentation and information is available to clinical staff in advance of patient attendance. Act as a first point of contact for patients, carers, and internal stakeholders, handling telephone and email enquiries professionally, and directing queries appropriately. Support patient flow within the unit by assisting with administrative aspects of attendance, arrival management, and resolving scheduling or booking issues where possible. Maintain accurate electronic and paper records in accordance with NHS records management and confidentiality standards, including GDPR and Caldicott principles. Support reception/front-of-house functions where required, including welcoming patients, providing information, and ensuring a positive patient experience. Assist in the management of clinical correspondence, referrals, and appointment-related documentation in a timely and accurate manner. Liaise with other departments and external services as required to support efficient service delivery and reduce delays in patient care. Support stock, supplies, or resource coordination relevant to the administrative function of the unit, where applicable. Contribute to the reduction of missed appointments (DNA) by supporting reminder systems and proactive patient contact where required. Participate in basic service improvement activities, identifying and escalating issues affecting administrative processes or patient flow. Work collaboratively as part of a multidisciplinary team to maintain a safe, organised, and efficient clinical environment. Undertake any other reasonable administrative duties commensurate with the banding of the post, as required by the service.

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