IT Manager
| Company: | DEVI TECHNOLOGIES LIMITED |
|---|---|
| Salary: | £55,000 - £60,000 |
| Hours: | Full-time |
| Working pattern: | Remote |
| Job type: | Permanent |
| Posting date: | 24 Jul 2026 |
| Closing date: | 23 Aug 2026 |
Summary
Manage end-to-end Major Incident Management for business-critical IT services.
Lead Priority 0, Priority 1 and Priority 2 incident response activities.
Coordinate Infrastructure, Cloud, Network, Application, Database, Security and SRE teams during service outages.
Chair major incident bridge calls and direct technical recovery activities.
Ensure rapid restoration of IT services while minimizing business impact.
Monitor service availability and operational performance against SLAs and KPIs.
Oversee Incident, Problem, Change and Service Continuity Management processes.
Conduct Major Incident Reviews, Root Cause Analysis (RCA), Post Incident Reviews (PIR) and Change Failure Reviews (CFR).
Develop operational procedures, incident playbooks and service governance documentation.
Drive continual service improvement initiatives to improve service stability and reduce recurring incidents.
Produce operational reports, service metrics and executive dashboards for senior management.
Manage stakeholder communications throughout the incident lifecycle.
Support Disaster Recovery (DR), Business Continuity (BCP) and operational resilience programmes.
Lead and mentor Incident Managers and Operations Engineers.
Ensure compliance with ITIL standards, operational policies and internal governance requirements.
Collaborate with Product, Engineering, Infrastructure and Security teams to improve operational efficiency and customer service.
Proud member of the Disability Confident employer scheme
