Helpline Adviser - Fixed Term Contract


Company:	Baywater Healthcare
Salary:	£13.45 - £13.45
Hours:	Full-time
Location:	Crewe,, CW1 6GW
Working pattern:	On-site
Job type:	Contract
Posting date:	24 Jul 2026
Closing date:	16 Aug 2026

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Summary

Helpline Advisor (Fixed-Term Contract)

Location: Crewe, Cheshire

Salary: £13.45 per hour

Hours: 37.5 hours per week

Contract: Fixed-Term (Mid-August 2026 to End of November 2026)

Baywater Healthcare – Enhancing Lives

At Baywater Healthcare, our mission is simple: to enhance lives every day.

We're looking for a compassionate and customer-focused Helpline Advisor to join our friendly Contact Centre team on a 3-month fixed-term contract. This is a fantastic opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and wants to make a genuine difference to patients across the UK.

As part of our dedicated team based at our modern headquarters in Crewe, you'll play a vital role in supporting patients, healthcare professionals, and families by providing advice, reassurance, and access to essential healthcare services and equipment.

The Role

As a Helpline Advisor, you'll be at the heart of our patient support service, handling a variety of enquiries and ensuring customers receive a professional, empathetic, and efficient experience every time.

No two days are the same. You'll work closely with colleagues across the business to resolve issues, support patients with their needs, and contribute to delivering an outstanding service that helps people maintain their independence and wellbeing.

Key Responsibilities

• Provide professional, empathetic support to patients, families, healthcare professionals, and clinical teams.

• Manage a varied workload while meeting internal and contractual service standards and KPIs.

• Liaise with colleagues across different departments to resolve issues efficiently and positively.

• Use problem-solving skills to support customers and make informed decisions in a busy environment.

• Complete required training and identify opportunities for ongoing learning and development.

• Support adherence to company policies, procedures, and health and safety standards.

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