Franchise Support Officer
| Company: | The Leak Detective |
|---|---|
| Salary: | £26,500 - £28,500 |
| Hours: | Full-time |
| Location: | Cumbernauld, G68 9HQ |
| Working pattern: | On-site |
| Job type: | Permanent |
| Posting date: | 24 Jul 2026 |
| Closing date: | 23 Aug 2026 |
Summary
Company Overview
Leak Detective is a specialist in water leak detection, providing efficient, non-intrusive solutions for domestic and commercial customers across the UK. What began in Scotland has grown into a nationwide franchise network - and that growth shows no sign of slowing. As the network expands, so does everything behind the scenes that keeps it running. We are looking for a bright, ambitious person to join us at the centre of it all.
About the Role
This is a genuine career-start role, not just a job. You will begin with the fundamentals that keep the business moving - answering calls, handling enquiries, preparing quotes, general administration and assisting with audits - working directly alongside management and learning how a national franchise network operates from the inside.
We are a growing business, and we want someone who grows with us. As you find your feet, there is real scope for the role to develop into areas such as business development, marketing, compliance, training and finance, shaped around where the business goes and where your strengths lie. What you put in is what you will get out.
What You Will Be Doing Day to Day
Answering calls and handling customer enquiries from first contact through to resolution.
Preparing quotes and coordinating job bookings across the franchise network.
Creating and maintaining accurate records in our CRM system.
Supporting invoicing and day-to-day finance administration.
Assisting with internal audits - gathering, checking and organising information.
Providing broad administrative support to management and liaising with franchisees across the UK.
Why Join Us?
Most entry-level roles show you one corner of a business. This one puts you at the centre of a fast-growing national franchise network, with direct exposure to how the whole operation runs: sales, operations, finance, compliance and franchisee relationships. For the right person, it is a rare opportunity to build a broad commercial skill set early in your career.
Location: Currently based in Cumbernauld but relocation to Falkirk in the coming weeks/months
Hours: Monday to Friday, 9am–5pm
Salary: £26,500–£28,500 depending on experience
Benefits:
Company pension
On-site parking
We are proud to pay above the Scottish Real Living Wage
No recruitment agencies, please. We are managing this vacancy directly and will not accept unsolicited CVs, candidate introductions or agency terms.
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