First Responder


Company:	NHS Jobs
Salary:	£32,073 - £39,043
Hours:	Full-time
Location:	Manchester, M40 5BP
Job type:	Permanent
Posting date:	23 Jul 2026
Closing date:	6 Aug 2026

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Summary

The NHS 111 Mental Health First Responder is a registered practitioner responsible for delivering frontline telephone-based clinical assessment, advice, and signposting within the NHS 111 service, working within established clinical pathways, protocols, and supervision arrangements. The role operates as part of NHS 111 Option 2 for Mental Health, which provides a single universal point of access for urgent mental health support across Greater Manchester, forming part of the wider Urgent and Emergency Care pathway. Practitioners working in this role undertake structured clinical triage and risk assessment for callers of all ages presenting with a range of needs, from acute crisis to emotional distress. The First Responder delivers safe, timely advice, brief interventions and safety planning, and with the support of a senior practitioner on duty, ensures appropriate escalation, referral, or signposting to relevant services including emergency services, crisis teams, community services, or voluntary sector organisations. The role requires practitioners to identify and manage clinical risk, including suicide risk, self-harm, safeguarding concerns and risks to others, escalating complex or high-risk presentations with the support of senior clinicians where required. Practitioners are expected to work within clearly defined professional boundaries, maintaining accurate, concise, and defensible clinical records in line with governance standards. The role requires at least 1 year's Mental Health Practitioner experience and excludes Preceptees. NHS 111 Option 2 operates a 24/7 urgent mental health triage model, focused on providing immediate clinical assessment, stabilisation, and onward referral, rather than ongoing therapeutic support.

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