Care Navigator/Receptionist
| Company: | NHS Jobs |
|---|---|
| Salary: | Negotiable |
| Hours: | Full-time |
| Location: | Leeds, LS16 6FR |
| Job type: | Permanent |
| Posting date: | 23 Jul 2026 |
| Closing date: | 15 Aug 2026 |
Summary
The Care Navigator/Receptionist is an essential member of the practice team, providing a professional, efficient and patient-focused reception and administrative service across both practice sites. Working closely with the Practice Manager, GP Partners and the wider clinical and administrative teams, the post-holder will help ensure the smooth day-to-day running of the practice while delivering excellent customer service to patients and visitors. A key part of the role is supporting patients with their queries and appointment requests, helping them to access the most appropriate healthcare professional or service in line with practice protocols. The post-holder will manage appointments, respond to telephone and face-to-face enquiries, process repeat prescription requests and undertake a range of administrative duties to support the delivery of safe and effective patient care. The role also includes maintaining accurate patient records, processing correspondence and supporting communication with hospitals, pharmacies and other healthcare organisations. The post-holder will work in accordance with practice policies, maintain confidentiality at all times, and provide cover for colleagues and across both practice sites when required. Overall, this is a varied and rewarding role that requires excellent communication, organisational and IT skills, together with the ability to work calmly and effectively in a busy environment while providing a high standard of patient care and customer service.