Tenant Liaison Officer


Company:	Fawkes & Reece
Salary:	£29,000 - £32,000
Hours:	Full-time
Location:	Wythenshawe, M1 1AA
Job type:	Permanent
Posting date:	22 Jul 2026
Closing date:	5 Aug 2026

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Summary

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates.

My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on one of their long standing contracts in Wythenshawe. This is a retrofit scheme including re-roofing, EWI, Loft Insulation etc.

The successful candidate will have several years' experience as a TLO as this is a role with clear progression opportunities to Site Supervisor/Assistant Site Manager.

Duties include:

Pre entry visits and company inductions

Collect tenancy agreement/approval forms

Visiting tenants in their homes and to advise them on when and what work is being carried out

Act as the main point of contact and deal with any problems/queries that tenant may have

Contacting neighbourhood housing associations and establishing working relations with them

Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates

Attending and chairing tenant forum meetings to advise tenants of works being carried out

Monitor customer complaints and resolve any potential issues

Monitor customer satisfaction

You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.

The salary is £29k plus 3k car allowance and mileage, but would rise if you have prior experience as a Site Supervisor and hold SSSTS.

To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call 01204 554 884

Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.

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