Service Support Manager
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | G73 1AU |
| Job type: | Permanent |
| Posting date: | 22 Jul 2026 |
| Closing date: | 21 Aug 2026 |
Summary
Join Mitie - the future of high performing places.
ROLE: Service Support Manager
HOURS: Monday to Friday, 45 hours
LOCATION: Mitie - Glasgow - Rutherglen - 35 Duchess Road
We're looking for a Service Support Manager who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures.
Role Responsibilities:
-Build strong relationships with contract clients and conduct audit inspections.
-Monitor performance against SLAs and cleaning specifications.
-Manage daily employee wages and ensure Health & Safety compliance.
-Follow statutory Fire and Safety regulations to mitigate risks.
-Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
What we're looking for:
-Previous management experience in soft services/cleaning within facilities management.
-Excellent customer service and communication skills.
-Strong organisational and time management abilities.
-IT literacy, especially in Microsoft Office.
-Full UK clean driving licence (company car provided).
-IOSH Health & Safety qualification desirable.
What we offer you:
-Access to a virtual GP for you and your household.
-Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
-Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.
There's a place for you at Mitie, join us today!