IT 1st Line Support Engineer


Company:	Aventum Group
Salary:	Not specified
Hours:	Full-time
Location:	London, EC3R 8AF
Working pattern:	On-site
Job type:	Permanent
Posting date:	22 Jul 2026
Closing date:	21 Aug 2026

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Summary

The 1st Line IT Engineer is a key member of the IT Services team, providing front-line technical support to colleagues across the wider group.

We are looking for someone who is passionate about technology, enjoys solving problems, and is eager to develop their career in IT. You'll work closely with employees at all levels of the business, becoming a trusted point of contact for technical support and playing an important role in ensuring colleagues can work effectively and efficiently.

You will provide support across all areas of IT, from user account administration and Microsoft 365 support to hardware troubleshooting, device setup, and day-to-day operational support. Working on-site will give you valuable exposure to a wide variety of technical challenges, enabling you to build practical experience that will support your professional growth and progression.

Support requests are managed through our Helpdesk platform (Zendesk), and you will be responsible for resolving tickets in line with agreed SLAs, delivering a high standard of customer service and maintaining a positive user experience.

This role is ideal for someone looking to build a strong foundation in IT, develop their technical expertise, and gain exposure to projects, infrastructure, cloud technologies, and business systems within a fast-paced and collaborative environment.

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