Switchboard Operator | University Hospitals of Leicester NHS Trust
| Company: | University Hospitals of Leicester |
|---|---|
| Salary: | £25,272 per annum |
| Hours: | Part-time |
| Location: | Leicester, LE1 5WW |
| Job type: | Permanent |
| Posting date: | 21 Jul 2026 |
| Closing date: | 23 Aug 2026 |
Summary
To provide a comprehensive, high quality switchboard service to
patients, staff and members of the public on behalf of the Trust.
To operate a telephone switchboard and associated communication
systems as required. To observe and respond to monitors/alarms within
an agreed scope of responsibility and carry out stringent documented
procedures in the event of an emergency situation. At all times
providing a polite and courteous telephone manner when receiving and
re-directing calls.
The successful candidates will need to be a well-organised person with excellent interpersonal skills. You will be the first point of contact for all our Patients and Visitors who contact us via the phone. It is essential that you have excellent communication skills and a good telephone manner.
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
• To provide a comprehensive service for receiving and initiating
calls from external and internal sources, be competent in
operating an AC-Win PC Based Console/or similar system.
• Efficient processing of telephone calls received via the
switchboard consoles and other extensions within the
switchboard area.
• Operation of internal bleep/pager and mobile telephone
systems
• Providing a welcoming service for routine enquires and
assistance to staff users and the general public, ensuring
appropriate assistance is provided.
• Carrying out all emergency procedures relating to any hospital
alerts/alarms i.e. cardiac arrest, equipment alarms, major
incidents, fire alerts, security/police response and any other
emergencies that may arise. At all times working within job role
following Trust policies and procedures.
• On Call Service: To contact staff as required/needed by the trust
in accordance with the hospitals procedures, duties are to
maintain such records and contact procedures as may be
required.
• Testing Emergency Telephones, Fire bleeps and Cardiac Arrest
bleeps ensuring all relevant documentation are accurately
completed
• Fault Reporting: Issue and record replacement of telephone
handsets when extension faults occur.
• To arrange for the exchange of bleeps when medical staff
change disciplines etc. and record details within relevant
documentation.
• Deal with incoming fax messages for departments within the
Trust, documenting its time of arrival, time of notification and
collection.
• To inform the Supervisors/Senior telephonist of changes
required to the operator directory in order to keep it accurate
and up to date.
• In-Patient Enquires: Accessing In-Patient (HISS/Alfa List/or
similar) system enquiries and forwarding the callers to the
correct destination.
• To provide cover for annual leave/absences and sickness where
and when required (sometimes at short notice) in order that the
switchboards are manned at all times.
• Bank and Public Holidays: To provide cover when required to
provide a constant service.
• Carrying out administration duties when required, such as
training and supporting to starters.
This advert closes on Tuesday 4 Aug 2026
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