Guest Service Supervisor
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | CM77 8YH |
| Job type: | Permanent |
| Posting date: | 21 Jul 2026 |
| Closing date: | 18 Aug 2026 |
Summary
Job Advert - Guest Services Supervisor | Gunwharf Quays
Location: Gunwharf QuaysHours: 30 hours per week (including evenings and weekends)Salary: £14.37 per hourReporting to: Guest Services Lead
About the Role
We are looking for a proactive and people-focused Guest Services Supervisor to support the delivery of an exceptional experience at Gunwharf Quays. You will play a key role in leading the front-line Guest Services team, ensuring smooth daily operations while maintaining the highest standards of customer service.
This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys leading teams, and is passionate about creating memorable guest experiences.
Key Responsibilities
Team Leadership & Support
-Supervise and support the Guest Services team to ensure effective daily operations
-Provide coaching, feedback and ongoing development to team members
-Lead by example in delivering outstanding guest service
Guest Experience
-Manage guest enquiries, complaints and escalations professionally and efficiently
-Ensure a welcoming, safe and clean environment for all visitors
-Monitor service delivery to drive consistency and high satisfaction levels
Operational Excellence
-Oversee day-to-day Guest Services functions including reception, concierge and information desks
-Maintain accurate records of guest interactions and identify trends
-Collaborate with centre teams (security, cleaning, maintenance) to deliver a seamless experience
Training & Compliance
-Support onboarding and continuous development of the team
-Ensure all procedures align with health & safety and company policies
Reporting & Administration
-Complete shift reports and monitor team performance
-Support improvements to processes and service standards
About You
-Experience in a customer-facing supervisory role
-Strong leadership, communication and problem-solving skills
-Calm under pressure with the ability to manage multiple priorities
-Confident using systems and customer service tools
-Flexible and able to work a variety of shifts
Why Join Us?
-Be part of a vibrant, guest-focused environment
-Opportunity to develop leadership experience
-Work within a supportive and collaborative team