Senior Operational Lead | East London NHS Foundation Trust


Company:	East London NHS Foundation Trust
Salary:	£75,328 - £86,114 per annum Inc HCA
Hours:	Full-time
Location:	London, E9 6SR
Job type:	Permanent
Posting date:	20 Jul 2026
Closing date:	19 Aug 2026

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Summary

Join the City and Hackney Integrated Mental Health Service as aBand 8B Senior Operational Lead, a pivotal leadership role driving the delivery of high-quality, person-centred care for adults with complex mental health needs. Reporting to the Deputy Borough Director, you will oversee four integrated quadrant teams and specialist services, leading multidisciplinary staff while shaping and embedding a forward-thinking community mental health model that prioritises recovery, co-production, and partnership working across health, social care, and the voluntary sector. You will play a key role in service transformation, performance and the development of innovative pathways, while working closely with stakeholders to address inequalities and improve outcomes. This is an exciting opportunity for an experienced and dynamic leader to influence system-wide change, champion collaboration, and ensure responsive, compassionate services for diverse local communities.

• To be responsible for the operational management of the Integrated Mental Health Service provided by the quadrant teams and agreed specialist teams. This will include staff, financial, equity and performance management of the service.

• To manage and supervise the Operational Leads and provide managerial supervision to the Quadrant Psychological Professional Leads in conjunction with the head of psychological therapy;

• To ensure that services are delivered in a manner that seeks to achieve equity of access, experience and outcomes for local people

• Responsible for policy implementation and for discrete policy or service development for a service or more than one area of activity.

To provide leadership and ensure that the teams have the knowledge and skills required to engage with service users and carers effectively and to ensure that any training or development needs are identified. They will ensure that the teams implement an integrated, person centred, recovery orientated approach to assessment and care planning that multi-disciplinary team members work together with patients and carers.

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

• To work with senior clinicians to enable the delivery of timely, equitable and effective mental health support in the community,

• To work with London Borough of Hackney, the City of London and the Crisis Pathway Lead, to plan and deliver the Social Care priorities, including Personalisation, Carers, Safeguarding, etc and to fulfil the Council’s responsibilities as outlined in the Care Act 2015.

• To contribute to the development of key service partnerships with other key agencies, such as LBH, The City of London, the ICB, housing agencies, Employment Service, Adult Education providers, Police, Service User and Carer Groups and the voluntary sector.

• To represent ELFT on various Multi Agency at Risk/Vulnerable Person Panels.

• Act as an investigator in Serious Incidents Investigations under the ELFT Serious Incident Policy.

• Champion carers interventions and representation

• To ensure that services are delivered in a manner that seeks to achieve equity of access, experience and outcomes for local people;

• To maintain an up-to-date knowledge of policy and practice developments in the commissioning and delivery of health and social care services for adults with mental health difficulties.

• Responsible for policy implementation and for discrete policy or service development for a service or more than one area of activity.

• To provide leadership and ensure that the teams have the knowledge and skills required to engage with service users and carers effectively and to ensure that any training or development needs are identified. They will ensure that the teams implement an integrated, person centred, recovery orientated approach to assessment and care planning that multi-disciplinary team members work together with patients and carers.

• To undertake project management responsibilities, as required

• To ensure effective communication with all staff in the agreed service area and to contribute to wider communication within the Council and East London Foundation Trust.

• To manage and supervise the Operational Leads and provide managerial supervision to the Quadrant Psychological Professional Leads in conjunction with the head of psychological therapy;

• To take a lead role alongside Organisation Development team colleagues in the delivery of OD support programmes as part of the ongoing transformation process.

• To deputise within ELFT for the Deputy Borough Director across the full range of functions when required

• To provide managerial cover for other areas of ELFT in the short-term absence of substantive postholders

• To be a member of the Senior Manager on Call rota.

• To proactively seek improvements in the development and delivery of services and workforce planning; implementing and coordinating change management programmes as appropriate, engaging staff and their representatives.

• To provide strong leadership through change, supporting staff, colleagues and partners in accordance with the policies of both ELFT, LBH and the City of London Corporation.

• To liaise for support and advice with relevant support services and advisors, including Human Resources, Finance, Legal, QI, etc

• Ensure appropriate professional and clinical supervision is available to all staff within the teams accountable to the position.

• To ensure that all staff have an annual appraisal, performance plan and personal development plan, and that these link closely with national and local business and service plans.

• To ensure arrangements are in place to oversee key HR performance indicators including statutory and mandatory training.

• To ensure sickness monitoring is in place and managers are actively working with staff and occupational health to support them back to work. Ensuring any necessary adjustments are put in place.

• To ensure that staff performance management arrangements are in place.

• To participate in disciplinary and grievance investigations and panels and other Human Resources Policy Panels as requested by the Deputy Borough Director.

• In conjunction with the locality Performance Lead, to contribute to the development of effective information and performance systems and, in collaboration with the Service Managers, Adult Social Care lead, ensuring that performance is effectively monitored and reported.

• To ensure that managers are actively monitoring responsible services against performance, quality, equity and activity targets and taking appropriate corrective action as necessary.

• To be responsible for monitoring and auditing service standards in the Teams to ensure that services are delivered to the highest possible quality, recovery standard and outcome focused.

• To lead on the development of DIALOG as an outcome focused PROM within the Teams.

• To participate and lead on Quality Improvement initiatives and projects within the Directorate and create the conditions conducive to promoting a culture of learning

• To monitor, control and plan budgets in the relevant service areas.

• To develop and deliver savings targets, as required.

• To develop and implement a local workforce strategy to meet the developing needs of the service.

• To ensure the workforce is capable of delivering the services required.

This advert closes on Monday 27 Jul 2026

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