Regional Control Room Manager
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | EC2Y 9DB |
| Job type: | Permanent |
| Posting date: | 17 Jul 2026 |
| Closing date: | 15 Aug 2026 |
Summary
DEUTSCHE BANK - CORPORATE SECURITY
Job Description
Job Title: Regional Operations Centre Manager
Responsible to: Security Operations Manager
Scope: UK&I and MEA - all activities within this JD apply to the UK&I and MEA.
Role Overview: To maintain the security and life safety of the clients, staff, property, information, operation and reputation.
Pay: £21.74 per hour
Shift pattern: 4 days on, 4 days off, 4 nights on, 4 days off
Security System Responsibilities:
-Oversee proactive management/ monitoring of all security systems, including CCTV, access control and panic alarms, in UK&I and MEA region.
-Carry out immediate triage and investigation into alarms arising from all security systems to reduce potential impact to bank operations.
-Work with bank's corporate security systems team and vendors, to triage nuisance alarms and security system downtime.
-Furnish the bank's corporate security systems team and vendors with timely data arising from system alarms.
-Comply with Data Protection requirements in matters relating to investigations, databases, CCTV and access records.
-Report immediately any/ all equipment faults to the relevant vendor, providing correct details.
-Effective and timely reporting/ escalation of information or activities which can be regarded as potential threats to Deutsche Bank from internal and external sources.
-Complete baseline CCTV patrols of all local and regional assets.
Events & Executive Protection Responsibilities
-Manage and oversee all emergency response activities for executive residences in conjunction with external monitoring companies and escalate back into the bank and EEP management team.
-Maintain EEP records and affect changes to these upon instruction from EEP management.
Training and HR and Responsibilities
-Must have demonstrable experience in people management.
-Experience carrying out investigations and disciplinaries.
-Confidently apply HR for policies when dealing with investigations and disciplinaries.
-Carry out and record welfare check calls with one-man sites.
-Complete & maintain all Mitie and CBRE contract and compliance documentation for all ROC/ SCR personnel under your responsibility.
-Train and uplift ROCOs where they can fully and confidently undertake ROCM duties.
-Report to Mitie site management any instances of insubordination, undesired conduct or behaviour or negligence.
-Carry out performance reviews for ROCOs under your responsibility.
-Carry out and record welfare meetings for all ROC/ SCR personnel under your responsibility.
-Report safety hazards, injuries and 1st aid incidents within 12hrs.
-Carry out scenario exercises to test KOD knowledge and conduct training to close knowledge gaps.
-Maintain working knowledge of current Mitie HR policies.
Travel and Traveller Security Responsibilities
-Monitor, remain alert to, communicate and escalate local and regional security events which might impact business travellers and/ or operations.
-Contact travellers to establish safety and or monitor and support with travel disruptions.
-Carry out call tree tests to establish staff safety in conflict regions.
-Good understanding of travel risk management.
Crisis and Emergency Response and Management Responsibilities
-Effectively support/ enact Deutsche Bank Crisis Management procedures and processes.
-Respond to and manage emergencies and escalate/ communicate incidents in accordance with Corporate Security and Non-Financial Risk Management (NFRM) Key Operating Documents (KODs).
-Maintain a good working knowledge of the Incident Management processes.
-Respond to emergency situations and assist with emergency building evacuations when necessary.
-Manage, coordinate and escalate emergency calls and incidents relating to security and life safety events.
-Provide first aid if required when responding to an emergency medical situation.
Compliance, Communication and Administrative Responsibilities
-Attend the weekly Sister Bank call and produce comprehensive report detailing content to the Client and Senior Management.
-Manage, review and implement agreed ROC/ SCR KOD's.
-Ensure ROC/ SCR communication is delivered to a professional standard and undertake remedial action where it falls below expected standards.
-Maintain clear, concise radio and telephone communication to colleagues and Mitie management at all times.
-Deal with the client and Deutsche Back staff in a professional, effective and courteous manner.
-Record and escalate any/ all security breaches.
-Attend weekly Ops meetings and brief ROC teams on threat intel, ops changes and events.
-Ensure adequate and effective staffing levels are maintained across the ROC/ SCR.
Legal and Legislative Responsibilities.
-Possess strong understanding of data privacy and GDPR and how/ where/ when to apply this.
-Maintain records of data release forms for audit.
Skills and Competencies
-Strong command of the English language.
-Ability to communicate (spoken and written) clearly and concisely.
-Portray a calm and comforting demeanour while dealing with emergencies and incidents.
-Well-developed interpersonal skills and networking ability.
-Strong motivation and understanding of management techniques.
-Possess a proactive, logical and inquisitory approach to security duties to be able to deliver under pressure.
Authority:
-Recommend changes to existing KODs in order to maintain the security and safety of the Clients property, information and/ or staff.
-Suggest changes to equipment based on an end user perspective to maintain effective operation of the ROC function.
Nil Authority:
-To permanently alter any section of the assignment instructions without the consent of Mitie management and or the Client.
-To alter or attempt to alter any records, reports or databases maintained by the installed equipment.
-To obtain goods or services amounting to capital expenditure without the consent of Mitie management and or the Client.