Service Desk Operative
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | M22 5PR |
| Job type: | Permanent |
| Posting date: | 16 Jul 2026 |
| Closing date: | 15 Aug 2026 |
Summary
ROLE: Service Desk OperativeLOCATION: Wythenshawe, Manchester
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Helpdesk Operator to join our team and provide a professional, efficient and customer-focused helpdesk service, managing calls, emails and requests while ensuring all information is accurately logged and processed.
Role Responsibilities:
-Act as the first point of contact for the Mitie team by answering incoming calls and emails to the helpdesk efficiently and professionally.
-Manage the flow of helpdesk requests to ensure a continuous, effective and timely service is delivered to customers and stakeholders.
-Accurately log, update and maintain helpdesk information on the relevant database, ensuring timely input and output of all associated data.
-Monitor performance against service level agreements, supporting the team in meeting challenging deadlines and operational requirements.
-Follow Mitie policies, processes and procedures at all times, maintaining confidentiality and delivering a high standard of customer service across the site.
Required Qualifications: applicants must meet the below defined requirements for the role.
-Previous customer service experience, with the ability to manage telephone and email requests in a professional and efficient manner.
-Strong written and verbal communication skills, with the confidence to engage effectively with employees, customers and stakeholders.
-Good literacy, numeracy and IT skills, including a confident working knowledge of Microsoft Office and database systems.
-Excellent planning and organisational skills, with the ability to manage workloads, prioritise tasks and work effectively under pressure.
-A professional approach, with the ability to maintain confidentiality, support service delivery and demonstrate strong attention to detail.
What's in it for you?
-The opportunity to join a supportive Mitie team and play a key role in delivering an efficient helpdesk service.
-A varied role where you can use your customer service, communication and organisational skills every day.
-A workplace where professionalism, teamwork and high-quality service delivery are valued and encouraged.
There's a place for you at Mitie, join us today!
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