Customer Service Advisor Out of Hours (G2)
| Company: | Wax Recruitment Ltd |
|---|---|
| Salary: | £12.76 |
| Hours: | Part-time |
| Location: | Lincoln, Lincolnshire, LN1 1XX |
| Working pattern: | On-site |
| Job type: | Contract |
| Posting date: | 15 Jul 2026 |
| Closing date: | 14 Aug 2026 |
Summary
Job title: Customer Service Advisor Out of Hours (G2)
Job Category: Admin & Clerical
Location: 36 Orchard Street, Lincoln, Lincolnshire, LN1 1XX, Lincolnshire County Council
Hours per week 25
Salary: £12.76 per hour
DBS required
20 hours, 12 weeks
**Shifts include working overnight (12 midnight until 8am), evenings, weekend working including
all public holidays. Core hours are Monday-Thursday 17:30-08:00 & Friday to Monday 17:30-
08:00
The Customer Service Centre is the First Point of Contact for many of Lincolnshire County
Councils Services, including Adult Care, Children's Services, Highways, Registration &
Celebratory Services, Library Services. We deliver a diverse range of services, many of which
play an important part in people's lives - whether it is carrying out a Social Care Assessment to
enable a resident to stay safely at home, taking a contact to support a Child in Need or simply
renewing a library book, it can be hard, but rewarding work.
The Opportunity
We are currently recruiting Customer Service Advisors for our Out of Hours Service on the
Lincolnshire County Council contract; you will be the first point of contact for emergency calls
relating to Adult's and Children's Social Care. You will be dealing with calls from professionals
(e.g. Police and Health Services), and from Members of the Public. The calls will be of a
sensitive nature, and you will be required to gather and process information efficiently and
accurately.
As well as Social Care calls, you will also take calls about District Council Services (e.g. Council
Housing Repairs) and other local services including Libraries and Heritage enquiries.
If you enjoy working in a fast-paced environment, with plenty of variety with the chance to learn
new things, then this is the role for you!
About you
To be a successful Out of Hours Customer Service Advisor you will have a passion for delivering
excellent customer service and excellent communication skills. Due to the working hours, we
require candidates to be flexible and willing to work evenings, weekends and overnight. Good IT
skills with a competency in using Microsoft Office and Windows is also essential!
Where will I work?
Our offices are based in Lincoln City Centre at Lancaster House.
What hours will I work?
Shifts include working overnight (12 midnight until 8am), evenings, weekend working including
all public holidays. Core hours are Monday-Thursday 17:30-08:00 & Friday to Monday 17:30-
08:00
What training will I be given?
You will be given a full Induction and relevant training aligned to your role and ongoing
development.
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