Patient Pathway Coordinator - Care of the Elderly


Company:	Epsom and St Helier University Hospitals NHS Trust
Salary:	£33,262 - £36,027 pa incl HCAS Outer pro rata
Hours:	Full-time
Location:	London, SM5 1AA
Job type:	Contract
Posting date:	15 Jul 2026
Closing date:	14 Aug 2026

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Summary

A Vacancy at Epsom and St Helier University Hospitals NHS Trust.

We are looking for an adaptable and enthusiastic individual to join our small, friendly, Care of the Elderly team. You will support with coordination and scheduling of predominantly outpatient pathways and provide administrative support to our team of Consultants.

Reporting to the Service Manager for Care of the Elderly, you will work closely with all members of the Care of the Elderly team to support the administration and scheduling of outpatient activity for the Care of the Elderly Service. A flexible approach and excellent interpersonal skills are essential in addition to high standards of customer service.

You will be the point of contact for all administrative and clerical issues relating to a patient’s care pathway, tracking and supporting patients from referral to treatment &/or discharge.

The role will require some patient-facing activity, and you will also be expected to manage and support queries from patients, clinicians and fellow staff. Excellent telephone skills and good IT proficiency will also be essential in helping with day-to-day duties. The role requires the postholder to be able to work flexibly at either hospital site

If you are solution-focused, good at prioritising and motivated to improve the patient experience, this could be the role for you!

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life. We cover some of the most prosperous postcodes in the country, as well as some poorer areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

This advert closes on Wednesday 29 Jul 2026

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