Administrator | Blackpool Teaching Hospitals NHS Foundation Trust


Company:	Blackpool Teaching Hospitals NHS Foundation Trust
Salary:	£25,272 per annum (pro rata for part time)
Hours:	Part-time
Location:	Blackpool, FY3 9ES
Job type:	Permanent
Posting date:	14 Jul 2026
Closing date:	13 Aug 2026

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Summary

Applications are invited for the post of Pain Management Service Administrator.

You will be motivated, enthusiastic, with excellent communication skills and able to work effectively as part of a team.

The maintenance of patient confidentiality and excellent customer care skills are essential for this role.

You should have a proven record of working within a clerical environment, having undertaken first line administrative responsibilities. You should have excellent IT skills.

Previous NHS experience would also be useful. Training on specific hospital systems will be given.

This post will involve working at Whitegate Health Centre. Please note that the service operates 08:00am to 6.00pm Monday to Friday.

Please ensure that you have read through the attached Job Description and Person Specification before submitting your application.

The post holder will be the first point of contact for patients, Blackpool Teaching Hospital staff and other agencies for referrals, appointments and general service enquiries

The post holder will provide quality customer care to direct callers and visitors in a timely, helpful and pleasant manner, dealing with all enquires effectively and sensitively, taking action where necessary and escalating if required in line with Trust’s policies, procedures and guidance. The role will involve all aspects of administrative work, managing telephone calls, effectively using our patient administrative system, typing etc

It is essential that the post holder exercise initiative commensurate with the role i.e. prioritise own day-to-day work without supervision, maintaining confidentiality at all times & communication skills.

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.

As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents – it’s not just a good place to work; it’s a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.

We recommend that all individuals employed in patient facing roles, or those located on a ward or department where patients receive a service should be fully vaccinated against COVID-19.

Receive and distribute incoming mail and ensure outgoing mail is sent appropriately and in a timely manner.

To work as an effective team member, networking and contributing to team meetings to problem solve, improve working process and practice.

To ensure the timely sending, retrieving and organising of the initial questionnaires patients complete when first referred to the service. Including recording of questionnaires sent and received, scoring the questionnaires and organising into the appropriate filing system for clinicians to triage.

Assist patients to complete the Pain Management Service questionnaires if they are unable to do so themselves.

Create and maintain databases within the Pain Management Servicefor research purposes, record keeping and data analysis

To coordinate clinical appointment arrangements and notify patients and staff of appointments or any changes, cancellations etc. To ensure that planned appointments make best use of time and are confirmed.

To maintain office systems including diaries and other information systems and undertake general office duties as necessary, including filing, scanning, photocopying, management and disposal of confidential information, as part of an effective administration service.

To accurately maintain and keep secure patient health and staff records/ systems, whether in electronic or paper format, in line with policy and standard operating procedure, to ensure data quality, confidentiality and compliance with the Data Protection Act 1998.

To check patient information i.e. address and general practitioner and make any necessary alterations to the patient’s health record on the hospital system.

Using the MAXIMS system create and close clinics and ensure that all clinics are closed at the end of each week

To record accurately the patient’s attendance at clinic, ensuring that the data relating to time of arrival, time seen and outcome of the appointment are accurately recorded onMAXIMS.

To inform clinical staff if appointments cannot be made in accordance with their request.

To work closely with the multi-disciplinary teams to keep them informed of any problems with the clinic i.e. late arriving patients.

Book review appointments using MAXIMS systems and updating the clinicians outlook diary.

Manage telephone enquiries as and when required in an efficient, tactful and diplomatic manner, ensuring that any messages/information is passed on swiftly.

To type clinical letters as demand dictates. Including formatting of letters and notes produced using Ambient Voice Technology

Locate and track case notes using the hospital’s HISS computer system as and when required. Distributing case notes when requested by other departments.

To undertake other duties,which are appropriate to the grade,as and when required, as directed by the Pain Management Service manager and medical secretary in order to aid the smooth running of the department.

Undertake duties in accordance with Trust policy and standard procedures in areas such as handing of case notes and appointment systems.

There is no sponsorship for this role (not a Skills shortage).

This advert closes on Tuesday 28 Jul 2026

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