Care Coordinator


Company:	Home Support Matters
Salary:	£25,975 - £25,975
Hours:	Full-time
Location:	NR34 9HQ
Working pattern:	On-site
Job type:	Permanent
Posting date:	13 Jul 2026
Closing date:	12 Aug 2026

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Summary

Care Coordinator – Beccles Branch

Full-time | Monday–Friday

Home Support Matters is looking for a highly organised and people-focused Care Coordinator to join our Beccles team. This role is perfect for someone who enjoys problem solving, thrives in a fast-paced environment, and wants to make a real difference in people’s lives.

What You’ll Do

Coordinate rotas and allocate care/support staff to ensure continuity of care

Be the central contact for customers, families, and professionals

Support new referrals, care planning and customer communications

Maintain accurate records and use electronic monitoring systems

Line manage care/support workers and support with queries

Monitor service delivery, resolve issues and escalate where needed

Take part in the weekend on-call rota (8 hours every 2 weeks either a Sat or Sun, no field deployment,managed from home. Paid in addition to salary at enhanced rate)

What We’re Looking For:

Strong communication and telephone skills

Good IT and administrative abilities

Customer service experience (1 year+)

Experience in the care sector

Ability to prioritise, multitask and stay calm under pressure

Desirable: Experience managing people or working in a regulated care setting.

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