CCTV Security Controller


Company:	Mitie
Salary:	Not specified
Hours:	Full-time
Location:	M60 0AG
Job type:	Permanent
Posting date:	10 Jul 2026
Closing date:	7 Aug 2026

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Summary

CCTV Security Controller - Manchester

Reporting to: Manchester Site Security Manager

Position: - Permanent/Core

Rota Pattern: - 6 on 3 off (3 days, 3 nights, 3 off)

Hours: - 12 hours per shift

Pay: - £14.35 an hour

Day shifts timings: - 07:00 to 19:00

Night shifts timings: - 19:00 to 07:00

Qualifications:

-Skills for Security trained & certificated

-SIA licensed

-CCTV Certificated

-First Aid trained & certificated

-ACT Awareness certified (desirable)

-IT literate

Previous Experience

-Corporate Customer Services background (desirable)

-Ability to use MS Windows and MS Office applications

-A sound understanding of electronic security Access Control & CCTV systems (desirable)

Personal Skills

-Physically fit to fulfil active job role requirements

-Communication skills: clear verbal and written communication for reporting incidents and coordinating with management and authorities

-Technical proficiency: familiarity with security systems, surveillance technology and emergency response tools

-Analytical skills: capability to assess risks, identify threats and implement preventative measures

-Ability to work proactively/independently, part as a team, pay attention to detail and use intuition

-Ability to remain alert for long periods and demonstrate attention to detail and productivity

-A requirement to maintain high levels of concentration and block out background noise and distractions

-CCTV surveillance incudes the ability to sit for long periods and are therefore required to have an eye break of 10 minutes every hour.

-Develop and maintain first class customer service relations with client staff, all visitors, business partners, key stakeholders, including site security team

-A high standard of bearing and turnout

-Excellent telephone manner

-Ability to demonstrate a commitment to delivering a high-quality service

-Ability to liaise with others at all levels including senior management

-Ability to work within established procedures and contribute positively to any improvements

-Disciplined and Professional attitude

-Be familiar with and understand the principles of the Health and Safety at Work etc. Act 1974 whilst adopting and maintaining Safe Working Practices.

-Comply to corporate social responsibility and in support of Environmental Sustainability Statement and Goals

-To read, understand and comply with Code of Conduct

-Ability to remain flexible to personal tasks whilst contributing to the role as a ‘team player'

-Excellent time keeping

-Should be proactive and self-motivated

-Required to be flexible in support of covering staff holidays, sickness or extra cover when required.

Responsibilities & Specific Tasks

-Protection of Life, Protection of Property, Prevention of Crime, Prevention of Loss and Waste

-Competent in the use and operation of surveillance equipment and surveillance techniques

-Identify improvements and legislative updates and compliance to service or procedures within the control room e.g.

-CCTV Codes of Practice, Data Protection, Records Management,Human Rights and Regulation of Investigatory Powers Acts; General Data Protection Regulations; the CCTV Commissioner.

-Evidence and database management Ensures that CCTV operators follow correct procedures including compliance with information sharing protocols

-Assist with the planning, development and coordination of the CCTV & Radio comms

-Provide regular performance management updates for the service requiring statistical analysis

-Ensure that the control room environment is safe, clean, well maintained and fully operational.

-Carries out any other duties that may reasonably fall within the general nature and responsibility of the post as required by the Security Manager

-Monitoring serviceability of security systems by conducting inspections of surveillance cameras, access control and alarm systems to ensure operational readiness

-Incident management: investigating, documenting and reporting security incidents, accidents or security breaches to management

-Administrative duties: maintaining detailed and accurate records, preparing reports and attending management meetings to discuss security matters.

-Monitoring of CCTV, Access Control and other protective systems, and act as a first line response to activations, faults & incidents

-To attain and maintain a high level of knowledge of the Site Assignment Instructions and Emergency Procedures and their local implementation, including - building lock downs, shelter in place, emergency evacuation and first aid response in line with training level capacity

-Document everything: produce timely reports of incidents and alarm activations, check & log reports whilst taking appropriate follow up action

-To log and transfer calls, relay messages and provide guidance and advice to visitors, clients, contractors and staff

-To react positively and professionally in support of security operations and emergency situations as required

-Application of guidelines for CCTV operators under the display screen equipment regulations

-Successfully complete site induction training to satisfactory standard and any other Corporate Security training courses deemed appropriate by Corporate Security Management

-Complete satisfactory probationary assessment as part of personal training and development plan

Operational Duties

-Monitoring of external and internal activity specific to multiple locations while identifying occurrences of suspicious or unusual behaviour

-Tracking of suspicious individuals specific to possible risk or threat

-Communication and liaison with security staff or police to provide detailed intelligence about suspects, such as their behaviours, actions, location and description.

-Ensuring CCTV systems are check and fully functioning, and that video footage is recorded and stored appropriately

-Assisting police in their enquiries by providing access to CCTV recordings, or copies of footage, as required, subject to appropriate GSPR protocol

-Provision of surveillance support to site patrolling program in support of risk identification and prevention

-Application of excellent situational awareness in relation to maintaining a high level of security and safety risk awareness, by being inquisitive while exercising caution and good judgement at all times

-Observation and surveillance skills to include risk and threat identification

-Application of SCaN principles and Power of Hello commensurate with countering risk of Hostile Reconnaissance

-Speedy and accurate reporting of suspicious activity

-Have a clear understanding of guidance and response relating to Trespass & Aggravated Trespass, Static Protest and Protest in Place situations

-Understanding of risk specific to social media Auditor attention and application of NPSA guidance pertaining to the CALM approach

-Ability to act immediately in support of Emergency Response

-Ability to operate mail X-ray scanner, including identification of suspicious packages commensurate with PAS 97 Mail Screening and Security Specification (for cross training in emergency back up only)

-To maintain appropriate and timely contact with both the client and Mitie management in accordance with specific instructions and routine duties

-To follow and comply with all routine site operating procedures

-To maintain communications in support of local and wider regional operations.

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