Ward Host Supervisor | Frimley Health NHS Foundation Trust


Company:	Frimley Health NHS Foundation Trust
Salary:	£27,106 - £28,850 per annum incl HCAS
Hours:	Full-time
Location:	Frimley, Surrey, GU16 7UJ
Job type:	Permanent
Posting date:	10 Jul 2026
Closing date:	9 Aug 2026

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Summary

An exciting opportunity has arisen for a motivated and enthusiastic Ward Host Supervisor to join the Catering Team at Frimley Park Hospital.

This is a rewarding role where you will play an important part in enhancing the patient experience by helping to deliver a high-quality ward catering service across the hospital. Working closely with the Food Service Manager (FSM), you will support the day-to-day delivery of patient meal services, ensuring excellent standards of food quality, hygiene, customer care and patient satisfaction are consistently achieved.

You will lead and support your team by planning, organising, motivating and training staff to deliver a professional, caring and efficient service. The role also involves building positive working relationships with ward-based clinical teams to help meet patients’ nutritional needs and improve the overall mealtime experience.

If you are passionate about customer service, team leadership and delivering high standards within a healthcare environment, we would love to hear from you

Please note that this role isnot eligiblefor Skilled Worker visa sponsorship. Applicants must have the right to work in the UK for the full duration of the post.

• Support the Food Service Manager (FSM) in delivering a professional and patient-focused ward catering service across Frimley Park Hospital

• Supervise, motivate and support Ward Hosts to ensure high standards of service, cleanliness and hygiene are maintained at all times

• Develop positive working relationships with ward teams to enhance the patient mealtime experience and support patients’ nutritional requirements

• Promote excellent customer care for patients, relatives and visitors, ensuring privacy, dignity and respect are always maintained

• Assist in identifying opportunities to improve service quality and contribute to continuous improvement initiatives

• Maintain awareness of menu content, allergens, food intolerances and portion control requirements

• Ensure all food is presented and served to a high standard in line with Trust procedures and food safety regulations

• Monitor food quality, temperatures and service standards through audits, inspections and customer feedback

• Support compliance with HACCP (Hazard Analysis of Critical Control Points) procedures, including hygiene and cleanliness checks within areas of responsibility

• Respond to and resolve complaints professionally in line with departmental procedures, escalating concerns where appropriate

• Work collaboratively with colleagues across Catering and Hotel Services to maintain and improve service delivery

• Act as a positive ambassador for the Catering Department andFrimley Health NHS Foundation Trus

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

Frimley Health Trust benefits on Vimeo

Please see Job Description and Person Specification for further information.

We are looking for someone who:

• Has previous supervisory experience within catering, hospitality or food service

• Demonstrates excellent communication and interpersonal skills

• Is organised, proactive and able to lead a team effectively

• Has a strong understanding of food hygiene and customer service standards

• Is passionate about delivering an excellent patient experience

• Works well under pressure and can manage competing priorities in a busy healthcare environmen

Why Join Us

AtFrimley Health NHS Foundation Trust, we are committed to providing high-quality care and creating a supportive environment for our staff. You will be part of a friendly and dedicated team where your contribution will make a real difference to patients every day.

We reserve the right to close the advert early if sufficient applications have been received.

This advert closes on Thursday 16 Jul 2026

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