CCTV Operator
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | DY1 2HQ |
| Job type: | Permanent |
| Posting date: | 10 Jul 2026 |
| Closing date: | 7 Aug 2026 |
Summary
CCTV Operator / Key Holder
Job Overview
We are looking for a reliable, professional, and motivated CCTV Operator / Key Holder to join our team.
As a CCTV Operator / Key Holder, you will help maintain a safe and secure environment by monitoring CCTV systems, responding to incidents, communicating with clients and visitors, and following company procedures at all times.
Key Responsibilities
-Monitor CCTV systems and report any suspicious or unusual activity.
-Answer telephone calls from clients, visitors, and authorised personnel in a professional and courteous manner.
-Record, log, and escalate incidents when required.
-Complete accurate incident reports and daily records.
-Carry out key holder duties, including responding to alarm activations and opening or securing premises where authorised.
-Follow company CCTV operating procedures and security policies.
-Work closely with colleagues, clients, and emergency services when necessary.
-Maintain confidentiality of all information obtained during your duties.
-Ensure all records are accurate, factual, and completed in a timely manner.
-Report equipment faults or security concerns promptly.
-Provide excellent customer service while maintaining a professional approach.
Requirements
-Good communication and customer service skills.
-Ability to remain calm under pressure.
-Good attention to detail.
-Basic computer skills.
-Ability to write clear and accurate reports.
-Reliable, punctual, and trustworthy.
-Able to work independently and as part of a team.
-Previous CCTV or security experience is desirable but not essential (training may be provided where appropriate).
-Valid SIA CCTV BAdge.
Data Protection and Confidentiality
Successful applicants will be expected to:
-Handle personal information lawfully, fairly, and securely.
-Follow the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all company data protection procedures.
-Access CCTV footage and personal information only when authorised and for legitimate business purposes.
-Keep all information confidential and never share footage or personal data without proper authorisation.
-Report any suspected data breaches or information security concerns immediately in line with company procedures.
CCTV Compliance
All CCTV operations must be carried out in accordance with:
-Company CCTV policies and procedures.
-UK data protection legislation.
-The Information Commissioner's Office (ICO) guidance on the appropriate use of CCTV and surveillance systems.
-Any client-specific instructions and site operating procedures.
What We Offer
-Competitive pay.
-Full training and ongoing support.
-Opportunities for development.
-Uniform provided
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