Clinical Support Worker | Oxford University Hospitals NHS Foundation Trust


Company:	Oxford University Hospitals NHS Foundation Trust
Salary:	Previous experience- phlebotomy experience
Hours:	Full-time
Location:	Oxford, OX3 7HE
Job type:	Permanent
Posting date:	9 Jul 2026
Closing date:	8 Aug 2026

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Summary

Oxford University Hospitals NHS Foundation Trust has a rich tradition of developing nursing and midwifery practice and of delivering excellence in patient care. Whilst proud of the heritage, the focus is the future and central to the vision is providing evidence-based individualised care to the people cared for within the Trust.

The role of nursing assistant is highly valued within the Trust with the opportunity to progress for those wishing to develop beyond that of a senior nursing assistant, opportunities include the assistant

practitioner, the nursing associate and the registered nursing degree apprenticeships.

We are looking for a full time band 3 clinical support worker, as a member of the team in this enhanced role, you will support and work closely with registered practitioners and anaesthetists, contributing to the safe, efficient and smooth running of the theatre department and phlebotomy service. This will be undertaken whilst maintaining the dignity and privacy of all patients and respecting their right to confidentiality.

You will be expected to complete the care certificate if you have not already done so or provide evidence

of prior achievement and demonstrate that you have achieved and are maintaining the attitudes behaviours and knowledge required to care for our patients to a high standard via self-assessment and

observations. In addition, you will be required to complete and maintain any occupationally relevant proficiencies.

• Undertake a range of delegated and specific clinical skills for patients that demonstrate an enhanced level of competency /technical expertise. (Including care in anaesthetic room and phytotomy).

• Prepare patients, families/carers and the environment for clinical activities supporting and reassuring patients and their families/carers and preparing specific equipment as necessary.

• Monitor closely patients having undergone a clinical activity ensuring their safety, comfort and well being.

• Contribute to, understand and report identified patient risk assessments.

• Report and raise concerns in relation to poor practice, attitude and behaviour of any health care professional through appropriate channels.

• Undertake patient transfer and escort duties between departments as appropriate as per policy.

• Communicate effectively with patients, families/carers, recognising there may be a need to utilise alternative methods of communication. Where there are barriers to understanding, arrange access

to information, support and other services to aid effective communication.

• Greet all patients and visitors to the department with courtesy and respect, being mindful of age

specific body language and tone of voice. Demonstrate sensitivity and empathy.

• Answer telephone calls and bleeps appropriately and efficiently, accurately relaying messages to

both colleagues and patients using SBARR as appropriate.

• Maintain professional boundaries and working relationships with patients and colleagues.

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via theOUH YouTube channel.

In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to theten core principles

Oxford University Hospitalspromotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Patient Care

Undertake a range of delegated and specific clinical skills for patients that demonstrate an enhanced level of competency /technical expertise documented in the plan of care (see specific clinical skills).

Prepare patients, families/carers and the environment for clinical activities supporting and reassuring patients and their families/carers and preparing specific equipment as necessary.

Monitor closely patients having undergone a clinical activity ensuring their safety, comfort and wellbeing.

Assist all patients of all genders with their personal care needs, empowering patients, and/or families/carers and actively encouraging participation. This may involve maintaining hygiene needs for individuals such as helping patients to wash and dress themselves and assisting with toileting needs, maintaining privacy and dignity at all times.

Assess and monitor the patients skin integrity and to report document immediately any changes or concerns in their condition.

Demonstrate clinical competence in order to undertake minor dressings and treatment as specified in the plan of care and in consultation with the registered practitioner.

Actively encourage all patients, families/carers to share the responsibility for maintenance of their health and to promote healthy living where appropriate and identified as part of the care plan.

Assist patients to mobilise safely taking account of developmental/physical needs, using

equipment and techniques as prescribed and record in plan of care. Contribute to the falls and moving and handling risk assessment.

Assist in the care of a patient requiring end of life care in accordance within their spiritual and cultural needs.

Assist as appropriate in the support of families/carers of patients receiving end of life care.

Recognise when a patient’s condition changes and seek advice and expertise from registered practitioners in accordance with Trust policy.

Contribute to, understand and report identified patient risk assessments, e.g. nutritional assessment scores, slips, trips and falls assessment, e.g. Humpty Dumpty, use of medical devices as appropriate in line with Trust policy.

Perform clinical observations (following appropriate assessment of proficiency) accurately recording using agreed electronic national early warning systems such as SEND and report and escalate any concerns appropriately by reporting to the registered practitioner immediately.

Participate in the initial assessment of patient needs under the direct supervision of a registered practitioner.

Assist patients to meet their food and fluid intake giving attention to special diets, supplements, enteral feeding and cultural requirements, recognising and understanding the importance of adequate nutrition and hydration. In order to avoid malnutrition, ensure an age appropriate

nutritional assessment is undertaken for example, MUST. All food, nutritional supplements and fluid intake should be recorded accurately as required.

Seek support for self and others following an untoward incident.

Report and raise concerns in relation to poor practice, attitude and behaviour of any health care professional through appropriate channels.

Undertake patient transfer and escort duties between departments as appropriate as per policy.

Recognise where a patient or family member/carer is becoming agitated, disorientated or appears non-compliant with care or treatment; support colleagues and report immediately to a registered practitioner.

Respond swiftly to individuals who require immediate assistance, eg are who are in pain or are distressed, reporting to a registered practitioner in a timely manner.

Competently obtain specimens as requested such as mid-stream urine, stool, sputum, urine analysis, hospital acquired infections and any more specialist specimens as directed by the registered practitioner ensuring accurate labelling and transportation as per Trust policy.

Demonstrate a good understanding of safeguarding children, the Mental Capacity Act/Deprivation of Liberties and applies principles to everyday practice seeking advice/guidance from the registered nurse or registered care professional as required.

Communication

Communicate effectively with patients, families/carers, recognising there may be a need to utilise alternative methods of communication. Where there are barriers to understanding, arrange access to information, support and other services to aid effective communication.

Greet all patients and visitors to the department with courtesy and respect, being mindful of age specific body language and tone of voice. Demonstrate sensitivity and empathy.

Help patients, families/carers and visitors orientate themselves to their surroundings when admitted to the ward specific to their needs, providing written and verbal information where required.

Answer telephone calls and bleeps appropriately and efficiently, accurately relaying messages to both colleagues and patients using SBARR as appropriate.

Maintain a high standard of personal behaviour, acting as a role model and ensure effective communication with all members of the multidisciplinary team, patients, families/carers and relatives.

Use paper and electronic systems to retrieve and record patient information in line with Trust documentation standards and operational systems. Ensure information is accurate and securely

maintained.

Apply the principles of information governance and patient confidentiality to all aspects of your role.

Obtain age/capacity appropriate consent from the patient/family/carer/guardian before any clinical

intervention is undertaken; where this is not given report this to a registered practitioner.

Actively participate and contribute to discussions about patient care and ward and departmental

issues at handover and ward/departmental meetings. Encourage more junior members of staff to contribute.

In instances when a patient, family/carer or visitor feels the need to raise a concern or complain attempt to deal with this locally initially, but always inform a registered practitioner.

Support families, carers and colleagues following a patient bereavement, or when bad news has been shared.

Seek and acknowledge constructive feedback and encourage others to do so.

Seek support for self and others following an untoward incident as required.

Escalate concerns regarding any health care professional through the appropriate routes and channels

Maintain professional boundaries and working relationships with patients and colleagues.

Ensure patients, families and carers are kept informed of delays with their treatment, investigations and clinic times in a professional manner.

Actively participate in the handover process to ensure continuity of care and accurately feedback to a registered practitioner condition.

Respect, Equality and Diversity

Adhere to Trust, directorate and unit policies, protocols and guidelines taking action to address behaviour that undermines equality and diversity.

Recognise and respect people at all times with regard to age, disability, gender, position, race, religion and sexual orientation through sensitivity, professionalism and courtesy, treating all patients, colleagues, visitors, carers and others as they would wish to be treated.

Ensure the privacy and dignity of patients and challenge colleagues should this not be practiced consistently.

Respect the patient s right to choice and act as the patient s advocate as necessary.

Chaperone and act as an advocate for patients during examination by clinical staff as per Chaperone Policy.

Act in a non-discriminatory manner at all times being mindful of the requirements of each individual patient and colleague.

Ensure patients, family's / carer's property is respected and handled as per Trust policy

Escalate concerns regarding discriminatory practises.

Take account of own behaviour and its effect on others. Challenge the behaviour of others that is non-aligned with Trust values.

Planning and Organisation

Prepare healthcare records for patient appointments/procedures to enhance the smooth running of the department.

Demonstrate flexibility and effective time management skills to prioritise and organise own workload and that of others acting on own initiative.

Develop an understanding of all elements of patient/family centred care and be able to contribute to the on-going assessment, planning, management and evaluation of care.

Contribute to and follow a plan of care that accurately reflects the assessment needs of the patient.

Record the care given to patients in an accurate, legible way that meets legal requirements ensuring a countersignature by a registered practitioner.

Under supervision participate in the admission and discharge of patients ensuring appropriate risk assessments and documentation are completed.

Be familiar with the concept of working within a team, be involved in team discussions, meetings, project developments and audits.

Manage own time and that of others effectively, ensuring good time keeping in relation to shift

commencement and breaks and start to develop management skills.

Work confidently in the challenging clinical environment undertaking agreed aspects of clerical work as required.

This advert closes on Thursday 23 Jul 2026

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