Customer Service Manager


Company:	Spider Web Recruitment
Salary:	£45,000 - £45,000
Hours:	Full-time
Location:	Colchester, CO3 8NZ
Working pattern:	On-site
Job type:	Permanent
Posting date:	8 Jul 2026
Closing date:	7 Aug 2026

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Summary

Customer Service Manager - Spider are advertising on behalf of a group of companies who are looking for an experienced Customer Service Manager who has experience of managing busy customer service and sales teams. This is a full-time role, based at their offices on the outskirts of Colchester, Essex. Due to location of the offices own transport is essential.

Company benefits include:

- Competitive Salary:£45,000 per annum, depending on experience and pension scheme

- Holiday: 25 days annual leave per year plus Bank Holidays

About the role:

As the successful Customer Service Manager, you'll work closely with other divisions in the group to deliver excellent customer service, team performance and support the groups continued growth.

Main duties and responsibilities:

- Direct line management of team to ensure responsiveness, efficiency and retention of customers.

- Monitor, analyse and improve performance based on KPI's.

- Manage and ensure timely resolution of customer complaints and service issues.

- customer outcomes.

- Identify and implement process improvement to ensure excellent customer experience with every interaction.

About you:

You will have a strong background in a Customer Service Manager or Customer Service Supervisor role. Experience of managing, training and developing either customer service or sales teams. Strong commercial acumen, with ability to multitask and work to tight deadlines, whilst always ensuring excellent customer service.

If you have the relevant skills and experience for this Customer Service Manager role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.

Please check your email inbox and spam / junk mail folder for any email correspondence for this role.

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Additional keywords: Customer Service, Team Leader, Customer service, Customer Experience, Account Management, Sales, Office Management. Office Manager

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