Service Manager Plastics, Burns & Trauma | Queen Victoria Hospital NHS Foundation Trust


Company:	Queen Victoria Hospital NHS Trust
Salary:	£57,528 - £64,750 per annum
Hours:	Full-time
Location:	East Grinstead, RH19 3DZ
Job type:	Permanent
Posting date:	8 Jul 2026
Closing date:	7 Aug 2026

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Summary

The Service Manager is responsible for providing operational management support to the Surgical Directorate, working closely with the Clinical Director, Clinical Leads, Nursing Leads and the General Manager to ensure services are delivered efficiently and to the highest clinical and performance standard ensuring compliance with NHS standards whilst achieving key operational, financial and quality objectives.

Lead service improvement projects, drive delivery of performance and quality targets, and work collaboratively with clinical colleagues to identify and implement sustainable solutions to operational challenges. In addition, they will provide effective and visible leadership and line management to the administration team, supporting a culture of continuous improvement and excellent patient experience

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Develop an annual business plan, in conjunction with the General Manager and stakeholders, to meet service needs and contribute to the annual business planning process of the Trust and in line with agreed corporate objectives and priorities.

Plan and manage the implementation of projects to modernise services and to improve facilities and working practices to meet organisational and service delivery plans.

Ensure strong financial service performance against plans through identification of problems at an early stage and the initiation of corrective action.

Ensure effective communication systems are in place right through the service and between and across other relevant services and hospital managers, where relationships are key to the delivery of safe and effective care to patients

Accountable to the Clinical Director and General Manager for the financial performance of key budgets delegated to you within surgical specialties, taking actions to limit spending when required.

Ensure that all those within the services with influence over expenditure have the knowledge/ ability and information required to understand the current financial climate and impact of Payment tariffs.

Ensure that the Trust Standing Financial Instructions are adhered to and that all staff have an understanding of these instruction.

Ensure that valuable resources, for example allocated theatre time, are used to maximum benefit by the service and to liaise proactively with departments such as Admissions, Theatres, Day Surgery and Anaesthetics to ensure that optimal list utilisation is achievable

Identify costs pressures, service development and cost improvement plans, develop business cases to meet requirements and present to Trust Executive Board, as required.

This advert closes on Wednesday 22 Jul 2026

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