Telephone Debt Advisers


Company:	Citizens Advice Plymouth
Salary:	£27,128.40 - £29,822
Hours:	Full-time
Location:	Plymouth, PL1 1QX
Working pattern:	Hybrid - 3 days remote
Job type:	Permanent
Posting date:	8 Jul 2026
Closing date:	28 Aug 2026

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Summary

Permanent contract – hybrid working

Full time – 37 hours per week

Salary scale – £27,128.40 – £27,878.76 – £29,822 per annum

Closing date – Monday 11.05.2026 at 09:00am

Central, We are recruiting for Telephone Debt Advisers

Our telephone debt advisers work across our Utilities projects, supporting clients with debt and energy advice, or on our Money and Pension Service (MaPS) National Debt Hub project. All roles require telephone communication with clients, but some also require webchat work.

Often our advisers are the first people that someone has opened up to about their debt situation and your ability to listen empathetically, analyse issues, and provide tailored advice will be key to empowering clients to overcome their challenges.

For more information about the role and who we are looking for, please refer to the Job Pack (link below).

Training

Full training will be provided. During your initial classroom and on-the-job training, you will be based full-time at our city centre office at Cobourg House. You will continue to work from the office until you have successfully completed your probation period (usually 6 months). Once probation is passed, the role will move to a hybrid working pattern, with a minimum of 8 days per month in the office at Cobourg House, 32 Mayflower Street, Plymouth, although you are welcome to work from the office more often. You must be able to attend the office as requested, including at short notice if required. Please note that no annual leave will be approved for the first 5 weeks of your employment, as you must be able to attend all the training to progress in the role.

If you have questions, or would like to chat about this role contact:

Dan Peters or Damen McGregor - Senior Operations Managers

Closing date: Monday 16th November 2026

Location: Plymouth, South West England

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