Receptionist | University Hospitals of Derby and Burton NHS Foundation Trust


Company:	University Hospitals of Derby and Burton NHS Foundation Trust
Salary:	£25,272 pro rata pa
Hours:	Full-time
Location:	Burton-On-Trent, DE13 0RB
Job type:	Permanent
Posting date:	7 Jul 2026
Closing date:	9 Aug 2026

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Summary

Receptionist – Fracture Clinic

We are looking for a welcoming, organised and compassionate Receptionist to join our Fracture Clinic team. This role is an important part of providing a positive experience for patients, families, carers and colleagues.

To provide an efficient, effective and friendly reception service to patients and visitor attending the clinic, facilitating the delivery of a patient focused service in accordance with trust and division requirements.

To provide a comprehensive clerical and administrative support, maintaining high standards within the working environment.

Provide an effective face to face/telephone reception service using verbal and written communication to liaise with patients, relatives, staff, wards/units, divisions and external agencies/people to support the delivery of an efficient patient service.

• Register patients on arrival, ensuring all demographic and episode details are recorded on the patient administration system.

• Arrange outpatient clinic appointments for patients where necessary. When appropriate arrange ambulance transport for patients.

• Responsible for dealing with all queries, either via telephone or face to face promptly and efficiently to ensure that an accurate and quality information service is provided to the multi-disciplinary team, patients and their relatives.

• Complete administration tasks, and undertake any typing as required, e.g Diagnostic reports ensuring continuity of service is maintained – including filing, photocopying, fault reporting, completion of the admission/discharge book, GP and clinic letters, arrangement of patient follow up appointments, ensuring tests/investigations are correctly completed.

• Takes responsibility to ensure on a daily basis all discharges are completed on the appropriate system in a timely fashion.

• Administration support for Sister/Nurse-in-Charge/Senior Clinician may be required

Closing date of applications: 14 July 2026

Interview date: 28 July 2026

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development

• On-going support from recruitment to when you join our team and beyond.

• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.

• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.

• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.

• Our hospitals admit an average of 195 emergency patients daily.

• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.

• We are one of only 7 Trusts nationally with more than 50 operating theatres.

• We carry out more than 140 elective procedures each working day.

• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipSkilled worker: Health and Care Visa | NHS Employers

Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on theSkilled Worker visa: Your partner and children - GOV.UK

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

This advert closes on Tuesday 14 Jul 2026

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