Regional Workplace Supervisor
| Company: | Mitie |
|---|---|
| Salary: | Not specified |
| Hours: | Full-time |
| Location: | M3 3EB |
| Job type: | Permanent |
| Posting date: | 6 Jul 2026 |
| Closing date: | 5 Aug 2026 |
Summary
Working within and managing a 5* Mitie team, you will be the face of The TLT workspace, taking full ownership of the working environment by delivering a first-class service across all integrated facilities management services. You will ensure all customer requests and site activities are carried out efficiently and effectively whilst providing an exceptional customer experience for all whom reside or visit The TLT premises.
Service excellence:
-Responsible for contributing towards meeting of Key Performance Indicators (KPIs)
-Responsible for driving standards
-Responsible for team training on company standards (i.e. Standard Operating Procedure (SOP)
-Responsible for managing team based on company standards (i.e. SOP)
-Responsible for leading operational delivery by example
-Consult with line manager on making recommendations to improve SOP
Engagement, culture & communication:
-Responsible for promoting Signature engagement and communications initiatives
-Responsible for sharing all communications in a timely and effective manner
-Responsible for recognising great performance using all company reward and recognition schemes available
-Responsible for ensuring that the team live and work within company values and behaviours outlined in One Code
-Responsible for arranging and holding a minimum of monthly 1-2-1s and monthly team meetings
-Responsible for submitting weekly updates to line manager as required
-Informed knowledge of and contributes towards reports and MI (Management Information) required on site
Client relationships:
-Responsible for liaising with the day-to-day client on the account
-Responsible for involving team in client initiatives
-Consults with line manager on the delivery of the client values and objectives
Finance & Commercial Awareness:
-Responsible for delivering on budgets against variable costs (cover, uniform, training expense etc.)
-Responsible for checking timesheets
-Consults with line manager on any potential financial risks
-Informed knowledge of contract finances
People & productivity:
-Responsible for the performance management of team, including using tools - i.e. 1-2-1s, Personal Improvement Plan (PIPs), Personal Development Plans (PDPs), Mi-review, Induction and probation, training reviews
-Responsible for following all Mitie policies and procedures
-Responsible for proactive management of any people related issues
-Responsible for full employee lifecycle including recruitment, Onboarding, induction, retention and exit
-Responsible for managing team development, including delivering on-site training in line with company standards and policies
-Responsible for effective time management of themselves and team
Business development:
-Informed knowledge of all Signature service offerings and other outsourced service lines on site
-Responsible for managing any Business Development initiatives on their site
-Informed knowledge of Link scheme including how to identify business development opportunities
QHSE and wellbeing:
-Accountable for reporting and investigating any near misses, dangerous occurrences or incidents immediately
-Responsible for delivering QHSE related toolbox talks and safety related communications to their teams
-Responsible for the health and wellbeing of their team, challenging any behaviours that fall short of expectations and as outlined in the Mitie QHSE policy
-Consults with their line manager on any improvements relating to health, safety and environment
-Informed knowledge of the Mitie Health & Safety values, detailed in your well-being handbook
Strategy: innovation, change & project management:
-Responsible for implementing contract innovations, ensuring team members adapt to change in the appropriate way
-Informed knowledge of overall contract and business strategy
-Informed knowledge of upcoming projects and relevant changes to their role
-Lead client projects and initiatives as requested