Business Support Manager | Berkshire Healthcare NHS Foundation Trust


Company:	Berkshire Healthcare NHS Foundation Trust
Salary:	£32,073 - £39,043 per annum
Hours:	Full-time
Location:	Reading, RG1 5AN
Job type:	Permanent
Posting date:	6 Jul 2026
Closing date:	5 Aug 2026

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Summary

The post holder will support the Service Manager and Deputy Service Manager within the Psychological Medicine Service at Royal Berkshire Hospital (Liaison Psychiatry). You will take a lead on information and performance requirements within the service including collecting data and formulating cohesive reports and introducing robust business management systems. The role will include acting as administrative lead within the team and supervising junior colleagues

You will work Monday to Friday 9am until 5pm.

1. To support the Service Manager in the achievement of financial, performance and operational objectives.

1. Ensure a good patient experience and efficient effective use of available resources across the portfolio of services. Be responsible for ensuring business continuity is undertaken, planned and monitored across services.

1. To support the Service Manager to review capacity and demand on a regular basis to ensure balance is achieved. To take action on any variances to eliminate bottlenecks and work with the Service Manager to redefine the Care Pathways when deemed necessary.

1. To review data quality and performance management issues across the service.

1. To develop and maintain systems in order to collate required information for all reports.

1. Ensure the integrity of clinical and activity data collection by developing a framework of data quality standard setting, monitoring and auditing.

1. Ensure the continual review, further implementation and development of information systems within the Locality to ensure optimal use of resources.

1. Provide technical support and advice to staff involved in the input and management of operational information via the BHFT management systems.

1. Provide high quality clinical activity information, analysis and advice for the Service Managers and Directorate in line with the Trust’s corporate requirements (producing information reports, offering guidance and support).

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority

• Committed to providing good quality, safe services

• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance

• 27 days’ annual leave rising with service + opportunity to buy and sell

• Generous NHS pension scheme

• Excellent learning and career development opportunities

• ‘Cycle to Work’ and car leasing scheme including electric vehicles

• Access to a range of wellbeing tools and services

• Discounts at hundreds of popular retailers and restaurants

• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality

• Generous maternity, paternity, adoption and special leave

• Free parking across Trust sites

The “must haves” for this role:

1. A high standard of education includingGCSE’s in English Language and Mathematics, Statistics or equivalent qualification

2. Broad experience gained over a minimum of twoyears

3. Minimum 2 years as Band4 grade

4. Evidence of on-going professional development.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Sue Barclay on 07890 606956, or email: Suzanne.barclay@berkshire.nhs.uk who’ll be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

This advert closes on Monday 13 Jul 2026

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